Aetna Employee Reviews for Customer Service Representative
Browse Aetna Reviews by Job Title →Customer Service Representatives at Aetna give their company a 3.4 out of 5.0, while the average rating for Aetna is 3.9, making them 14% less happy than every other employee at Aetna and 11% less happy than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.
"It was not good experience."
What do you like about working at Aetna?
"I liked the people I worked with in the call center."
Do you have any tips for others interviewing with this company?
"I would advise to be very time oriented. Pay attention in the classes."
What don't you like about working at Aetna?
"The time restrictions were very strict. It was counted by seconds."
What suggestions do you have for management?
"I feel they should explain the time restrictions better. They need to have better resources to do the job. Some situations take longer than others."
What do you like about working at Aetna?
"The people working here are all stuck in the same situation, so everyone at least attempts to make things interesting"
Do you have any tips for others interviewing with this company?
"spend more time networking than you spend actually being good at your job, and never miss more than 1 day unexpectedly in a two year span if you actually want to move up in the company"
What don't you like about working at Aetna?
"People on the lower level jobs are treated by their numbers, not like human beings with potential"
What suggestions do you have for management?
"Focus on improving the morale of employees, reduce turnover and hire more from within"
Average Customer Service Representative Ratings in the Past 2 Years
| Year | Salary |
|---|---|
| 2011 | $3 |
| 2012 | $2 |
Average Aetna Attributes by Customer Service Representative
"one of the best places"
What do you like about working at Aetna?
"The company had great benefit. The staff was execellent and I learned a great deal while employed there"
Do you have any tips for others interviewing with this company?
"Stay professional and present your best attributes first. Tell the interviewer what you can do for the company."
What don't you like about working at Aetna?
"I was disappointed when the company lost their contract that they had a for 28 years to another company."
What suggestions do you have for management?
"Always be professional and treat your managing team in the same professional manner. A productive team is a happy team."
What do you like about working at Aetna?
"I like the environment and the people I worked with"
What don't you like about working at Aetna?
"Advancement"
What suggestions do you have for management?
"Training to develop the people that already work in the company"
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