You need to monitor the call length on the Call History Board. The CHB does not display the end time of calls you interpret. LLS does not expose end time of calls to interpreters and refuses to show actual proof of call length to interpreters. You will be writing tickets in pursuit of call length corrections and correct payment for your services. Many of your tickets will be rejected. You will be routinely short-changed. If you demand payment for "vanished" minutes/calls, you will be punished with a reduced call volume. If you continue to submit tickets and insist on payment, you will be terminated.
In addition, you will be subjected to abuse calls of all kinds. Those calls do not originate from real clients usually. They are internal calls, to intimidate interpreters, under the disguise of quality control. Some other abuse calls are meant to purely abuse for unknown reasons, or to discourage ticket submissions.
I do not recommend working for this company.
Replace them ALL or trained them to be normal and to care about what they do!!
Think of it a stepping stone or as a place where you should only stay for a short time