What do you like about working at Language Line Services?
What don't you like about working at Language Line Services?
LLS alleges that it has computer glitches that shorten/eliminate calls which have been interpreted. If interpreters don't compare their call length records to the call length records on LLS' Intranet Call Board, which displays interpreted calls, interpreters will not know that they are routinely loosing payments due to alleged computer glitches, which never add minutes/calls, but always shorten/eliminate. The "glitches" err only in one direction. Also, the Call History Board never displays the end time of a call. LLS' response to the lack of end time of calls on the Call History Board: LLS calculates the call length for interpreters, thus interpreters don't need to calculate call length; therefore exposing the end time of calls on the Call History Board is not necessary. When LLS is asked to deliver proof of call length to the interpreter, LLS refuses to show any documents that may prove actual call length. Contesting call length is limited to writing tickets on the Call History Board ticket system. Interpreters submit tickets in pursuit of call length correction and correct payment. Rejecting tickets has become LLS' preferred response increasingly, thus many interpreted minutes/calls remain unpaid. Given the fact that LLS has over 5,000 interpreters, the losses for interpreters amount to severe volumes, whereas LLS states that LLS had computer glitches "for decades" and LLS makes no promise as per when or if the alleged computer glitches would be ever fixed. Some past/present LLS employees/contractors stated that they never figured out how LLS calculated the minutes they interpreted. "Mystery" was one of the comments in this regard. They also stated they never were able to obtain explanations regarding such mysteries. My explanation is that the difference in interpreted minutes and paid minutes generates a profit somewhere. If you interpret for 16 minutes and get paid only for a few seconds, the difference translates into a profit obviously. LLS alleges clients pay for minutes interpreted, but LLS refuses to show such bills. When over 5,000 interpreters are affected by these ongoing losses, the amount of "glitch"-based profit would be possibly in the Millions. No payments, or at best late payments to interpreters for "vanished" minutes/calls, whereas this has been going on for years, produce some exorbitant profit. Post your experience here please, so we can compare. Another issue needing exposure here is that LLS has allegedly some abuse callers who call from the UK, Canada, and the USA to "abuse female interpreters" on the phone by pretending to be a police officer. Interpreters have been informed only about 1 alleged abuse caller from the UK however, not several callers calling from several countries. These abuse callers may happen to know a few private things about the interpreter they target and express profanities and threats to the interpreter in his/her language, though with a foreign accent. These abuse callers also happen to know confidential information of police stations' ID numbers with LLS. When LLS is asked how these alleged abuse callers know such confidential information that is available only to staff members of LLS, LLS states that these callers must be either past or present police station employees. This would mean that there is a group of alleged male ex or current employees of police stations in the UK, Canada, and the USA, who know confidential ID number information with LLS and police stations and call LLS to abuse female interpreters. To me, this does not make any sense, and LLS' explanations do not add up. Is it possible that LLS itself stages these calls, to abuse selected female interpreters ? Until proven otherwise, I think this is a very valid possibility. What would be the purpose of abusing selected interpreters ? Intimidated interpreters would not dare to write tickets perhaps ? Or is there an obscene person at LLS who enjoys these kinds of activities ? Post your experience please, so we can share information. Others stated that they work in LLS' sweatshops for minimal pay, such as less than $ 4,00 per hour. LLS outsourced its Spanish language coverage to Panama, Dominican Republic, and Puerto Rico precisely for extreme profit reasons. This translates into exploitation of foreign labor force, no doubt. The solution to this problem might be unionizing and collective actions to improve work conditions and wages. Social networking is an excellent tool that can be utilized for such goals. Unfair labor practices, fraud, and abuse can be stopped when appropriate actions are planned and practiced. Thank you very much for reading.
What suggestions do you have for management?
The management needs to be replaced altogether.
Do you have any tips for others interviewing with this company?
Beware: You need to monitor the call length on the Call History Board. The CHB does not display the end time of calls you interpret. LLS does not expose end time of calls to interpreters and refuses to show actual proof of call length to interpreters. You will be writing tickets in pursuit of call length corrections and correct payment for your services. Many of your tickets will be rejected. You will be routinely short-changed. If you demand payment for "vanished" minutes/calls, you will be punished with a reduced call volume. If you continue to submit tickets and insist on payment, you will be terminated. In addition, you will be subjected to abuse calls of all kinds. Those calls do not originate from real clients usually. They are internal calls, to intimidate interpreters, under the disguise of quality control. Some other abuse calls are meant to purely abuse for unknown reasons, or to discourage ticket submissions. I do not recommend working for this company.