HostGator Employee Job Reviews in the United States

"Since I began working there in 2012, HostGator.com has undergone many changes; most are due to the Endurance purchase, and some of those changes are more desirable than others. However, as a whole, the company is moving in a unified direction with one goal in mind: profit."

"Not a great place to pursue a career."

"I started at HostGator in 2009 and after 3 years I was forced to find a better paying position. While my supervisor was encouraging and intelligent, the other shift managers that I dealt with had limited knowledge. The largest problem with the company was the club one had to be a part of to move up in the company. The quality of your work didn't seem to matter as much as the people you partied with."

"I've worked for hostgator.com since 2012. Overall it is a good company to work for. I started as a Linux Administrator and moved my way to Systems Monitor Admin, and there is plenty of room to grow with this company."

"Great place to work, but it can be pretty stressful. If you don't have ways to deal with upset customers, it can get pretty frustrating. One thing to keep in mind, if you lose your cool, the situation will only get worse.The perks are pretty good though. The leadership knows this job is stressful, and they try to provide perks to make up for it."

"Very fast paced. Performance is based on the number of tickets closed rather than actual quality of work."

"Worked there for 5 months. The people were awesome, the management was awesome. I highly recommend working here."

"I originally enjoyed working for HostGator. However after being bought out by EIG, I have found that customer service has taken a dive. In addition, staff are not able to handle the amount of customers at this time, often leading to exceptionally long responses and upset customers. This leads to individuals in multiple and different departments being forced to assist with customer support and leaves other tasks such as security as afterthoughts."

"Unfortunately, Hostgator management doesn't seem to respect the thoughts of their employees or clients. Also, there are a few nice, friendly and smart supervisors but the majority have a power complex. The whole building was falling apart, including the chairs you had to sit in. Just wish they had better management."

"HostGator is one of the first jobs I ever had where, if I didn't absolutely enjoy the thought of going to work every day, I at least did not dread it. However, as much as I love the company and the people who work there, they have some serious issues they need to take care of in terms of infrastructure and management. I sincerely hope they continue to improve as they have for a number of years now and become the excellent company they should be."

"HostGator is a job. Unless you're a friend of upper management, do not expect to make it a career. It's a bit of a club, and you are set if you're part of the club.They do, however, train up a lot of people who don't start with much experience which is a definite plus. If you have skills and experience, there's not necessarily much room for growth."

"I have worked for HostGator for over a year now. They set very high goals for the agents working there and have high expectations of us in regards to customer opinion. The minimum standard is no less than 5 calls per hour or to take no less than 5 chats at a time. You have up to 3 minutes to reply to a customer in a chat. You cannot keep a customer call on hold for more than 2 minutes while working to resolve their issues. 90% of the customers in a call or a chat must be satisfied."

"HostGator is great company to start off your Linux System Administrator career. You will learn a lot in a short time. However, if you are not a fast learner then this job is not for you. You will only have 90 days to get your feet wet. You need to quickly learn the environment, normal processes, and how to quickly pump out tickets. Your performance is measured in how many tickets you can get out the door. But, there is also a rating system so you must be careful not to send out fluff responses."

"If you expect to work for this company you will be expected to actually do work. The churn rate is high but if you can handle working 40 hours a week it's a fun place. Company was recently purchase by a private equity firm but they are insisting that the brand will not be folded-in and will continue to operate independently and cooperatively with the parent company. Pay is a little below par for the industry but they do feed you. Catering is done for all shifts."

"I've worked for HostGator for the past 4 years. I'm glad they gave me such an opportunity."