Genesys Telecommunications Laboratories is a global consultant dedicated to the creation and implementation of customer service solutions through digital technology. Areas of expertise include cloud-based communications, mobile service, customer service through social media networks, and establishment of contact centers. Looking to customer contact centers alone, Genesys offers a full range of solutions, such as customized software, voice platforms, predictive and outbound dialing, SIP for center extension, and desktop software for agents.
Genesys was founded in 1990 and currently maintains headquarters in Daly City, California. It was bought by Alcatel-Lucent in 2000 and later sold to Pemira in 2012. Genesys is currently employed by four-fifths of world's largest telecommunications service providers, four of the top five commercial banks, and half of the Global 200 corporations. Clients are found throughout lists of the largest automotive, utilities, airlines and insurance companies.
Genesys is an innovative company with over 2000 employees. With offices throughout the United States, Canada, Europe and the Asia-Pacific region, Genesys employees have the potential for travel and networking with a variety of leading corporations. They hire consistently for many positions, including SaaS, research and development, marketing, IT and education services. Employees enjoy competitive compensation and access to full benefits package.
A lot of Russian speaking engineers. Start looking for another position immediately. Do not spend too much time trying to get better...
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Solid technology company but not always a clear strategic focus
Good start for great challenge.
The best work I've ever had
Just do not spend too much time there.
not unless ur desperate
Great place to work for so be open and willing to take on initiatives, volunteer, show drive.