Working at Sutherland Global Services in Las Vegas, NV: 3 Employee Job Reviews by Real Employee working in Las Vegas, NV Area

"Overall it is a pretty good company it just depends who you work under and how understanding they are of your current situation. I was under a few really great managers but the last one just had it out for me unfortunately. I don't place blame, I of course take responsibility for my own actions but not all personalities will mesh well together."

"Here's my personal experience...I worked fro Sutherland Global for 1.56 years and I am not making this stuff up. For ANYONE involved with this company I advice and greatly encourage you to look at ALL your previous w2 on your federal taxes as well as ALL your bank deposits...Not to get into my personal dealings...THIS IS A WARNING... SEVERE tax fraud. The IRS & SSA have numbers which are different from the data I received after fighting tooth and nail for my raw data financial earnings. Just HEADS UP...they ARE LECHEROUS, DEVIOUS, SAY ANYTHING KIND OF COMPANY. beware and be aware."

"I worked for this company for almost 3 months. I was very hesitant to work for Sutherland because of their hiring process and the environment was just very unprofessional. The person that interviewed me asked me a couple of questions about my work experience and the standard customer service questions. This man had his cell phone with him constantly looking at his phone texting and even cussed because I guess he was annoyed by the texts he was getting. Anyway they offered me the job right on the spot. When I started working there, we were told that it's great advancement and they really care for their employees. The longer I stayed there the more I realize that was untrue. For starters, the training was horrible. My trainer was fine but the training curriculum was terrible. We spent more time learning about things that really weren't that important than learning about how to navigate their complicated systems. When we finally got on the production floor, there were little to no help. They tell us to use our resources but it's so much to read that you can't decipher what to use. There was really no help at all. When I finally got to my team, my manager was very unengaging. We never had any one on one meetings, she never was present. She was always either at a meeting or she was elsewhere talking to someone else. She was never there to manage her team. One night my manager calls me to her desk and tells me quality monitored my call and told me I didn't verify the customers can be reached number. That is something we have to do on every call. I wasn't shown anything, I didn't listen to the call. I didn't sign anything stating I was in a final, nothing. I told her I disagree and I would like to listen to the call. She told me they don't do things like that. Any job I've been at if something was said that was against company policy on the phone your manager will pull that call and you both will listen to the call. That did not happen."