EVERYTHING ELSE! Do NOT work at this place. You will make about $10,000 a year and that is working 40+ hours a week. The managment is HORRIBLE and have no clue WHAT THEY ARE DOING ... If you needed one of them you were out of luck. Heck sometimes for hours at a time you couldnt even find one. Agents that are the "coaches pet" were allowed to bully other agent, I was threatened of physical harm by a agent, when I took it to the site director and then to HR and fought to get it resolved for 2 WEEKS, NOTHING was done. I was told they would put it in the agents file that they spoke with her. Once this was done I got severly bullied by this agent for days. It got to the point that my immediate supervisor had to give me "Less my stress day off"... But nothing was ever done. My supervisor seen and heard the employee torcher me and told me that "It would be taken care of immediatly" ... But once we were in a big meeting with HR my immediate supervisor sat there with nothing to say. Never once stood up and said anything about what she saw or heard. Then they all acted SHOCKED when I advised them that I was leaving and not coming back. Its a HOSTILE work enviroment and the pay is not worth everything you have to deal with.
Don't strees about the lengthy testing procedures..I thought I did really bad when in fact I did really well
DO NOT WORK FOR THIS COMPANY! Very poor management. People leave left and right. They find any little excuse to let you go. Do not supply you with the "tools" to get the job done. The pay stinks and the work will fry your brain. I repeat, DO NOT WORK FOR THIS COMPANY!