Citizens Bank Employee Job Reviews in the United States

"Great place to work if you like being underpaid, underappreciated and frustrated to no end"

What do you like about working at Citizens Bank?

"Lots of opportunities to expand my knowledge base. Without the particular management group that I worked under, though, these career-building experiences would not have existed. Incidentally, the entire management team that I worked under no longer is employed by Citizens Bank/Charter One Bank."

Do you have any tips for others interviewing with this company?

"Run away!"

What don't you like about working at Citizens Bank?

"1) Senior management's methodology of performing mass layoffs was simply unscrupulous. Ironically, I was NOT laid off, but other who were laid off were ambushed. For example, a few days before Christmas one year, the entire marketing department in the Cleveland offices was brought into a meeting room thinking that it was just a department meeting and was just let go. Also, there were more than a few days where senior management suddenly hopped onto airplanes for unknown destinations and suddenly appeared in order to lay off employees. Considering the life impact that layoffs have, it was extremely frustrating to see that management lacked the tact to handle this delicate issue in a more professional manner.2) Meetings that went through the motions but did nothing to help accomplish project objectives"

What suggestions do you have for management?

"1) Learn how to layoff employees with more dignity2) Learn that the number of meetings that one attends would be reduced drastically if both of the following are applied: a) invite the team members who are necessary (no more, no less), b) have a clear agenda prior to the meeting"

"Wasteful"

What do you like about working at Citizens Bank?

"Nothing"

Do you have any tips for others interviewing with this company?

"Yeah...don't."

What don't you like about working at Citizens Bank?

"A manager that was given praise for working less than 20 hours a week."

"It's a place for a job -- not for a career. Lousy."

What do you like about working at Citizens Bank?

"The best thing was that it was a close commute! Other than that, it was the worst employer I had in my 26-year career with other financial institutions."

Do you have any tips for others interviewing with this company?

"I'd turn back if I were you."

What don't you like about working at Citizens Bank?

"They manage by intimidation. Everything is a fire-drill, and then when you're ready to execute, they pull multiple budgeting issues after the fact that your budget per project was already approved and you're back to the drawing board.Their HR department has the worst reputation and the highest turnover in the company. In fact, they couldn't get an Admin position filled for the former HR head as she was such a tyrant thaey had to look in the Boston area for a Prov-based Admin position.They are very behind in the IT area as well. To send an employee-wide communication, (28,000 people), you had to use an Excel file and print labels! They had no internal distribution center that could spray address items. Also, each dept had to manually maintain an Outlook distribution list (for thousands of people). There was no weekly feed from PeopleSoft to a master list by department. We operated like this back in the mid-80's.Lastly, they are so very cheap. Period."

What suggestions do you have for management?

"Practice what you preach."

"Honest"

What do you like about working at Citizens Bank?

"They put together a good group of people."

What don't you like about working at Citizens Bank?

"The teller staff isn't compensated as well as they should be since they are the first thing a customer sees when coming into a branch. Annual raises were 3% or lower."

What suggestions do you have for management?

"Management should accept lower bonus' and give the staff better raises."

"Enjoyable"

What do you like about working at Citizens Bank?

"It was a great summer job. I learned patience, how to interact with people (customers), and how to maintain relationships with people."

"Difficult. Citizens Bank no longer exists. It was like a big family."

"Interesting"

What do you like about working at Citizens Bank?

"I enjoyed the customer's, building relationship's."

Do you have any tips for others interviewing with this company?

"They should be more therral on the bonus"

What don't you like about working at Citizens Bank?

"The bonus never really happened because the whole team had to achieve the goal. I would rather have my own goal."

What suggestions do you have for management?

"I would recommend to try to change the goal's on a individual level. People would work harder."

"Software Engineer"

"Citizens Bank had too many upper level managers."

"Detailed."

What do you like about working at Citizens Bank?

"The company is known around the nation and they have god job security."

What don't you like about working at Citizens Bank?

"The company currently has no technical openings, making it hard to find a job to meet my qualities."

"Rewarding"

What do you like about working at Citizens Bank?

"Local Family Business."

Do you have any tips for others interviewing with this company?

"No, the company is down sizing due to economy."

What don't you like about working at Citizens Bank?

"Office had to down size."

What suggestions do you have for management?

"Hold on a little longer."

What do you like about working at Citizens Bank?

"The employees and clients."

What suggestions do you have for management?

"Hire more people."

"Great company for experience."

"The job security is lacking because in 12/2007 they annouced I was one of 70 people out-sourced."

What do you like about working at Citizens Bank?

"Co-workers, managers, nearly everything."

What don't you like about working at Citizens Bank?

"Losing my job to out-sourced company."

What don't you like about working at Citizens Bank?

"It was a good company!"

What suggestions do you have for management?

"Keep an open mind!"