Citizens Bank Employee Reviews for Branch Manager
Browse Citizens Bank Reviews by Job Title →Branch Managers at Citizens Bank give their company a 3.5 out of 5.0, while the average rating for Citizens Bank is 3.9, making them 11% less happy than every other employee at Citizens Bank and 8% less happy than every other Branch Manager on CareerBliss - the happiest Branch Managers work for National Lending Corp..
"I have worked for Citizens Bank for just over a year. It has been found that the company has great work life balance for it's employees and provides a wonderful compensation package with opportunities for commission. There are several opportunities to utilize your talents in different faucets of the business, and internal growth."
"Stay away"
What do you like about working at Citizens Bank?
"Very little. I originally liked the brand but when I learned they were not customer focused I no longer cared for their practices."
Do you have any tips for others interviewing with this company?
"Yes, Citizens gives raises between 0 and .5% annually lately. They pay under market for their people and only give proper comp when you are coming from a competitor. If you need a place to pay for your training go to Citizens. Get all the training you need and then go take a job for at least 20% more than what Citizens is paying you at any other regional bank (which should be very easy to do). If you want to go back only now will Citizens pay market rate for your skills. They have almost a 50% turnover rate per annum region to region because they dont take care of their people. The number of people who leave and come back is not a testament that its a great place to work...its a testament that the employees know they have no upwards opportunity and with raises being almost nonexistent and insignificant when they do exist, the only way to get paid what you are worth is to force yourself back onto the open market. as a result there is a ton of turnover, little loyalty, and always staffing issues. Very disappointing."
What don't you like about working at Citizens Bank?
"They take advantage of their employees. There is always a reason not to pay out on goals reached. Every year they tweak the comp plan so the company wont have to pay bonuses out. They repeatedly violate workplace laws and require employees to work through lunch in the branches. They are aware of what they are doing and have paid penalties on this before but feel the overall benefit is greater than the penalties assessed. Its hard to have a family life if you work in the branches at Citizens."
What suggestions do you have for management?
"None really as they don't take suggestion. Its a tough business and they will continue to do what they need to and cut corners until they get a stiff enough penalty to straighten them out. My suggestion would be to those considering working there...to whom I would suggest looking elsewhere."
Average Branch Manager Ratings in the Past 4 Years
| Year | Salary |
|---|---|
| 2011 | $4 |
| 2012 | $4 |
| 2013 | $1 |
| 2014 | $3 |
What do you like about working at Citizens Bank?
"Everything, sales & marketing, trainings & coaching, over acheving the goals, hiring the new employes"
Do you have any tips for others interviewing with this company?
"Have some sales experience, and persistence is the key to sucess,"
What don't you like about working at Citizens Bank?
"I love challanges but one thing I want to improve is the work fore, we are always shortstaffed"
What suggestions do you have for management?
"Increase the employes per branch by atleast one fulltime member"
Average Citizens Bank Attributes by Branch Manager
"See if the quality and work ethic of individual fits the expectaions of company and culture."
What do you like about working at Citizens Bank?
"Introduced me into the banking industry. Combined my sales training with banking to help maximize the branch profit potential."
Do you have any tips for others interviewing with this company?
"Make sure you are comfortable approaching new people daily and probing for new products to fit customers lifestyle."
What don't you like about working at Citizens Bank?
"It was a good company!"
What suggestions do you have for management?
"Keep an open mind!"
What do you like about working at Citizens Bank?
"Loved being in the instore branch"
Do you have any tips for others interviewing with this company?
"Be comfortable taling to people in the aisles of the supermarket"
What don't you like about working at Citizens Bank?
"No opportunity to advance"
"Company was cutting back, staff and customers were affected."
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