Capital One Employee Reviews for Loan Counselor

"Open and laid back."

What do you like about working at Capital One?

"I'm a people person who enjoys talking on the phone while coming to a mutually beneficial agreement in regards to their past due loan balance."

Do you have any tips for others interviewing with this company?

"Work hard and keep an open mind when speaking to customers, as one result may not work for all customers."

What don't you like about working at Capital One?

"I can't think of anything I did not enjoy about working at Onyx other than having additional job titles. For example, senior loan counselor or specialist, once someone has exceeded the role of their current title as loan counselor."

What suggestions do you have for management?

"Instead of a biweekly email of balances moved, I would have liked to see my progress a little more frequently since a bulk of our performance was based on balances moved to reach our monthly goal."