Capital One Employee Job Reviews in the United States

What do you like about working at Capital One?

"I like the brand recognition of Capital One."

"Capital One was an OK place to work, but not a great place to advance quickly."

What do you like about working at Capital One?

"I liked the business casual work environment; some employees wore jeans every day."

What don't you like about working at Capital One?

"Capital One was not a great place to advance much. Senior management was too satisfied with their roles to cause many vacancies in the upper tier of roles within the company."

What do you like about working at Capital One?

"I like the constant difference in customers you may meet, and that fast pace of the collection field, as well as managing my team."

What don't you like about working at Capital One?

"The compensation is not adequate for my job responsibilities, compared to companies that do the same work and people that have my same responsibilities."

What suggestions do you have for management?

"Make a better compensation package. Raise the pay scale to be competitive with other companies in order to keep employees like myself."

What do you like about working at Capital One?

"I like the team at Capital One."

Do you have any tips for others interviewing with this company?

"You should be strong with the basics."

What don't you like about working at Capital One?

"I don't like routine problem solving."

What suggestions do you have for management?

"Have more of a challenging work environment."

"Capital One was a good place to work, but they were undergoing some growing pains and had just moved from a credit card company into commercial banking, so they were learning as they went."

What do you like about working at Capital One?

"At Capital One, I was really able to learn about the financial industry. I wrote loans and opened accounts but really I was able to solve customer problems. One of the greatest feelings was to be there for someone who did not know which way to turn, and I would be able to offer direction to that customer and then see it work out."

Do you have any tips for others interviewing with this company?

"Be honest and be committed to customer service. If you are not both of those things then just don't waste your time or the company's time."

What don't you like about working at Capital One?

"Capital One has no consistency. They changed policies by the day trying to solve problems. I am absolutely in favor of change because I believe if you stay the same you become stale. But Capital One seemed to change for the sake of changing. They would make a rule one month and the next month change back to the old rule. It was confusing to everyone and it really made the operational portion of my job difficult."

What suggestions do you have for management?

"If I had a suggestion for the management of Capital One, I would say slow down and trust the people you are paying to make good decisions. Micromanagement is tough to pull off. If you are not comfortable with your team then you have the wrong people in place, or maybe there is something wrong with your perception of your team. Either way, slow down and take a long look and then make a decision."

"Capital One Financial was a good place to work, but it was a bad time to be at a bank."

Do you have any tips for others interviewing with this company?

"Study. All components of the selection process are on capitalone.com including: behavioral interviews (BI), tests, case studies, etc. Practice these. Develop more than one answer for each BI question. Never use the same answer/example in BIs. Develop good understanding of the company background/history, products, services, and financials (value, revenue, ROI/A, etc.). Remember, COF considers itself to be a highly data-driven, technology-based organization over a financial services company. Make sure this is the environment for you. If it is, demonstrate your acumen in this capacity, as well as your analytical/conceptual thinking, problem-solving discipline, communicative abilities, collaborative style, and your ability to analyze data and information to draw appropriate conclusions and/or make recommendations."

What don't you like about working at Capital One?

"I didn't like the constant reductions in force at Capital One. There was little to no mobility within the company, ambiguous vision/strategy, poor corporate communications, and very low employee morale."

What suggestions do you have for management?

"Gain a balance between the IBS approach and intuitive decision-making. Close the gap between senior leadership and associates."

What do you like about working at Capital One?

"At Capital One, I was given the opportunity to explore some challenging areas of audit."

"Capital One is a good place to work if you do not care about promotions."

What don't you like about working at Capital One?

"Capital One doesn't take care of their own employees, especially after finishing MBA and then paying for 1/3 of it."

"Excellent compensation and career potential, not as cutthroat and excessive work hours as investment banks usually are."

What do you like about working at Capital One?

"Capital One has excellent compensation for an analyst just out of college - 65k base + 15k signing bonus + 5k performance bonus= ~85k right out of school. Also, there are very humane hours (about 50/wk), a collaborative environment, and incredibly intelligent co-workers. There is an excellent set-up for business school in a couple years. Employees frequently move on to Darden (UVA), Fuqua (Duke), and McDonough (Georgetown), as well as many Ivy league."

Do you have any tips for others interviewing with this company?

"Be smart, courteous, and display the capacity to handle Capital One's business problems during your case interviews."

What don't you like about working at Capital One?

"I guess the only complaint is that many of the incoming analysts are a bit bookish, but the company mainly recruits from elite universities, so that is expected."

What suggestions do you have for management?

"Continue recruiting the best and brightest from the US's elite universities, continue offering highly competitive compensation, and the rest will fall into place."

"Worst job ever. There was a lack of training. Trainers mumbled, and the manager was EXTREMELY unsupportive and would not answer questions."

What do you like about working at Capital One?

"They have nice buildings, nice chow hall, and good food. The interview took less than 15 minutes. Collaberra recruiters touted their exclusive hiring contract with CapitalOne--in other words only they can hire for CapitalOne, apparently, and I was guaranteed a job with them right from the start by the recruiter. The recruiter stated, I can get you this job, no problem!"

Do you have any tips for others interviewing with this company?

"Do not apply for the SE planner position. You will regret it! SE planner employees stated that no one had been there longer than 8 months!"

What don't you like about working at Capital One?

"Worst training I have ever received. I was trained as an SE planner - forms training was so-so, there was no, nada, nill, didn't exist training on the processes. The manager failed at every step of the way to provide responses to questions - refused to answer any questions at all. Worse than poor, poor, poor management."

What suggestions do you have for management?

"Get your crap together!!!! I had high expectations, sorry. Even other project manager agreed that the workload was too much for the SE planners - over 80% of the SE planning workforce is currently looking for another job. Super poor supervision!!! Employees are treated like school children and admonished as often as possible. No rewards for good work exist, only punishment for non-compliance. Working here was awful!"

What do you like about working at Capital One?

"I liked the nice buildings, great office environment, and open seating. The interview with Collaberra took less than 15 minutes. I was told by Collaberra recruiters, We have an exclusive right to hire with Capital One. and We can get you this job immediately! They also gave me pointers and provided insider information on getting the job from a person on the inside doing the job at the time."

Do you have any tips for others interviewing with this company?

"Please don't interview for this position--you won't like it. I'm sorry, I have to be totally honest about how I felt (and how many other people feel) about the way this position is managed."

What don't you like about working at Capital One?

"No SE planner has been there more than 8 months !!! Training is AWFUL--worst training I have EVER received. POOR, POOR, POOR. I was only trained on forms. They never bothered to train on the project management process. Training is ALWAYS reactive, NEVER proactive. There is no one way of doing things. This is the worst work environment I have ever seen. The person I sat beside talked about everything on the planet the entire time I was at work, making it difficult to focus on actual work in progress. My boss was absolutely awful. He would not answer questions when I asked them. He got upset frequently and often admonished team members directly. Over 80% of the SE PLANNERs are actively looking for another job... on the job. Trainers from India mumbled and garbled their words. They often get upset when asked any question at all. They provide no information on the process--who to talk to and how to find out who to talk to--they were oblivious. Projects were literally dumped on workers. Some workers were literally in tears, as they had so much work to do without any direction. Nearly everybody complains about the lack of direction from management. Management was incredibly bad. Other departments, specifically the router department and project managers complained constantly about our workloads and lack of direction. Most of my training came from them."

What do you like about working at Capital One?

"I worked for Chevy Chase Bank (family environment). Capitol One took over, and then it wasn't like a family environment anymore."

What do you like about working at Capital One?

"Capital One was new to me and something different, a job I had never worked before, and I liked working there. It was a good place to work."

Do you have any tips for others interviewing with this company?

"Just come to work with an open mind and be ready to deal with upset customers and not let it get to you. Take the job one day at a time, and do the best you can, and follow up on all work and details."

What don't you like about working at Capital One?

"I can't say there was anything I did not job like about the job - maybe, just that I wish it had lasted a little longer to see where I would have gone."

What suggestions do you have for management?

"I can't say I have any words for management, as it seemed to be working fine the way it was."