Avaya Employee Job Reviews in the United States

"Good company with some bad decision makers."

"Overly complex business processes. Financially strained. Senior leadership completely disconnected from field. To accomplish tasks, you must escalate - everything in the company is an escalation. We have 2-5 iterations of a product - so selling is complex in navigating compatibility of your own solutions."

"Executive team, egotistical and has no clue how the customers think or how they are perceived by partners."

"Heavily influenced by Key Performance Indicators which are, unfortunately, often not clearly associated with job functions outside management, and have often not been announced until well into the reporting period."

"Avaya is in a constant state of change - between merging corporate cultures of Lucent and Nortel and migrating their physical leadership team from traditional New Jersey to new-age California, and their customer base off of hardware with some software to cloud-based SaaS systems that compete with Microsoft, Cisco and the like is a tall order. Very challenging environment."

"I have worked with Avaya for 4+ years now. But the company lacks in market value compensation and definitely needs more skilled recruiters.They need to retain skilled employees."

"I worked at Avaya for over 10 years. What was once a promising company was driven into the ground after the Leveraged Buyout by Silverlake. Everything is short term focused. Services that customers pay money for are being cut and eliminated without telling the customers, leaving the employees on the front lines to take the hit and get screamed at. The company is in a perpetual cycle of making money by laying off as many employees every quarter as necessary to make the balance sheet look good."

"Upper management is driving the company into the ground. It used to be a great place to work. No longer. We have taken on so much debt that the company cannot afford to do future looking work."

"I've worked for Avaya/Nortel for over 10 years. I was dedicated to providing excellent customer service along with having in depth technical knowledge. In the past two years in a support/standby support role I was able to bring in over $300K to an organization that was not bringing in any prior revenue."

"I have worked for Avaya twice in my career and would recommend anyone interested to apply. This is a great company."

"I worked for Avaya for 15 years and within that time I was able to develop my skill set through company training and external resources. I would recommend Avaya as a very good place to work in the telecommunications industry."

"Excellent company and excellent product. Very competitive environment with main competitor being Cisco. Avaya had a 25% downsizing of the sales force due to continued pressure on their margins, and thus my job in Dallas was eliminated. But overall, Avaya was and is a great company."

"I was working over 3 years with Avaya. It is a significant player in voice customer applications and solutions with little lesser result moving into multimedia space."

"No clear direction and lack of leadership. CEO and the VPs and not on the same page and the expectations are unreal."

"It has been a hard journey in the last 18 months."

What do you like about working at Avaya?

"We are still trying to turnaround the company. Good products in the pipeline."

What don't you like about working at Avaya?

"Luck of employee development, constant downsizing, the performance management process forces people to compete against each other rather than collaborate in a team environment."

What suggestions do you have for management?

"We need a new CEO who can engage employees with excitement, and can communicate a clear strategy. Stop hiring executives from the street."