I worked at Avaya for over 10 years. What was once a promising company was driven into the ground after the Leveraged Buyout by Silverlake. Everything is short term focused. Services that customers pay money for are being cut and eliminated without telling the customers, leaving the employees on the front lines to take the hit and get screamed at. The company is in a perpetual cycle of making money by laying off as many employees every quarter as necessary to make the balance sheet look good.
Management should lead and manage. They didn't coach. They should look outside the box and remember that the employees are a big reason for the success of a company. Management misled and didn't keep their word to employees. Managers didn't work with their teams. Management needed an overhaul. I hope it's better now, because I really liked the direction AVAYA, as a whole, was going originally, and I wanted to do whatever I could to make that happen. Oh well, that was not meant to be.
Put people before profits, and the profits will come! Having a well-trained, technically experienced workforce in place is hard to come by, or replace, for that matter! Customers want people who know what they are doing, who they trust and are familiar with. After all, this is what keeps them doing business with us!