Current CEO: Kevin Kennedy
The history of Avaya began when a departmental exodus from Lucent Technologies began independent operations in the year 2000. Lucent is considered by most to be a product of AT&T; both companies developed from early telephone technology to advanced digital telecommunications. Currently, the company offerings include IT products and services, sophisticated communication systems, hardware and software, networking and other related industry-specific services.
The telecommunication industry requires constant innovation by leaders in the Avaya culture. The company actively recruits skilled and qualified professionals who have the ability to direct teams to greater productivity and a unified vision. Because there are global accounts to manage, the workforce is recruited according to diversity in both background and ability. This company approaches the challenges of a competitive marketplace by investing heavily in research and development. Avaya careers prospects in the R & D department as well as the general administrative services tend to be rather stable. Sales and marketing also contribute to the regular output of the company, but can vary in importance compared to the constant need of the company for IT professionals.
In addition to a comprehensive Avaya benefits plan, which the company offers to salaried employees, they also provide a transparent calculation method worksheet for employees who are interested in understanding the process of how their benefits are determined. It is called the Service Based Program, and it allows employees to review the formulas upon which their benefits are calculated. Understanding the pension calculations can help workers to plan adequately for retirement. A detailed explanation of the net credit service is included and there are company contacts that can be consulted for employees who may have questions about their benefits package.
There are a variety of communication products as well as technology supports offered by the Avaya, including performance management, automated experience management and assisted experience management contact centers. Networking services are extensive and cover everything from switches and routers to wireless and Virtual Enterprise Network Architecture. Small businesses can benefit from the extensive line of support, and large businesses can take advantage of their innovations in communication and conferencing solutions.
The diversity of the company’s offerings is considered an advantage for many people who are working at Avaya, Inc. The prospects of upward mobility are generally good, and the atmosphere of professionalism pervades the company. This can lead to a rewarding experience for employees who enjoy the challenges of working with an IT leader.