AT&T Employee Reviews for Team Manager
Browse AT&T Reviews by Job Title →Team Managers at AT&T give their company a 2.7 out of 5.0, while the average rating for AT&T is 4.0, making them 39% less happy than every other employee at AT&T and 31% less happy than every other Team Manager on CareerBliss - the happiest Team Managers work for Sears.
"Pay is competitive. Benefits are great. Physical environment is beautiful - very positive-appearing place to work. Employee discounts are generous. Micromanaged? Yes. Valued? No. Managers are never allowed to manage their people, but must cave in to flavors of the month by the Center Director. They should rename the position from Team Manager, to Team Bureaucrat, or Assistant Coach - there is no real authority in any supervisory position in Customer Care. My best day at AT&T was the day I gave my notice."
"Sadomasochism at its finest."
What do you like about working at AT&T?
"They pay me. I can afford to eat and feed my family."
Do you have any tips for others interviewing with this company?
"RUN! Run like the wind! Do not even attempt to work at the Davenport Call Center unless you have suicidal tendencies."
What don't you like about working at AT&T?
"What can you like about a micromanaging electronic sweat shop that doesn't care about any of its people, only its profits"
What suggestions do you have for management?
"Hire new people. Promote those you are keeping down. Get rid of your director in Davenport. Fire half of the AM's. TRUST YOUR PEOPLE TO DO THEIR JOBS!"
Average Team Manager Ratings in the Past 4 Years
| Year | Salary |
|---|---|
| 2011 | $3 |
| 2012 | $4 |
| 2013 | $2 |
| 2014 | $2 |
"Devoted hard workers are unrecognized, underpaid and overworked."
What do you like about working at AT&T?
"I get paid to show up there. The benefits are good. Managers have flexible sick time available."
Do you have any tips for others interviewing with this company?
"Don't work at the Davenport Call Center. Unemployment is less stressful than this place. I KNOW."
What don't you like about working at AT&T?
"Where to begin. Imagine an 80-hour workload compressed into a 40-hour week, in which you are still held accountable for not completing your work! For a customer service organization, there is absolutely no time devoted to the employees - only to performance metrics and process. The only people who like their jobs at this location are sadomasochists."
What suggestions do you have for management?
"Look at how other call centers operate. Many call centers at AT&T have people that adore working there. Find out what they are doing differently and incorporate it! Fire the director. Quickly. Swiftly. Severely. That person has no place in customer service."
"Due to high turnover, it's a never-ending job."
Average AT&T Attributes by Team Manager
"All companies should realize that their employees have a great deal of knowledge regarding how their customers are taken care of."
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