AAA Employee Job Reviews in the United States

What do you like about working at AAA?

"I loved coaching the employees to have distinguished customer service skills and scores. I also enjoyed the team interaction."

Do you have any tips for others interviewing with this company?

"Give clear, direct answers during the interview and look professional."

What don't you like about working at AAA?

"Management was inconsistent between the supervisors. There was favoritism, last minute deadlines, and poor communication."

What suggestions do you have for management?

"Monitor mid-level management, and have supervisor one-on-one meetings to really see how the department is being run."

"Good salaries & benefits, awkward adoption of agile, team are not free to drive their own decisions"

"The accounting department is large (85+), mainly insurance and motor club accountants, whom are family oriented. There is generally a low turn over rate. However, expect to work weekends and overtime January through May."

"I worked in Subrogation for a few months as an experienced insurance professional. The workload is heavy and while contributing to a team, you are measured on your individual success. Management is absent unless there is an issue and robotics/analytics is attempting to make the job obsolete. There will always be a human element. Great for people who love to write and embellish the truth!"

"Once a progressive, forward-thinking membership publication, new leadership has opted for a copy and paste the press release/use the free PR photo approach. Every two years or so senior management threatens to outsource the publication to either the agency of record or a specialty publishing service, such as Pace or McMurry. Not for serious journalists or those who want to create."

"High energy, helping the public, working as a team."

What do you like about working at AAA?

"I like helping the public get safely back on the road. I enjoy teaching team members and seeing it implemented. I like that my ideas are considered by upper management."

Do you have any tips for others interviewing with this company?

"Be ready with answers relating to problem-solving and conflict resolution."

What don't you like about working at AAA?

"The decision-making for emergency road service is made from a corporate office by executives who have no practical experience with the demands of providing totally satisfied service to our members. It leads to directives that are counter to the reality on the floor."

What suggestions do you have for management?

"They could reach out to the floor and get a sense of how it really works, as opposed to how they think it should work."

"The Auto Club is a highly visible and reputable organization."

"Great company, easy to get behind such a strong brand. Very little opportunity for advancement in a lot of areas because people stay long term. Unless someone dies or retires, it is hard to move up in a lot of situations."

"A small company growing rapidly and going through some growing pains."

"I've work for AAA for two years. It's a very old-fashioned business, trying to move into more modern working approaches, but at this time, while the transition happens, it's a very hard place to be, with a lot of obstacles and unreasonable expectations. My role was modified twice without that being communicated to me until it was time to review my performance. Overall, the bottom lines employees are really good and professional, and great team players."

"Good brand. Not good work place morale."

"Good organization with solid ethics and, goals and services. Slow to change and extremely insular. Needs younger leadership in certain areas and new blood from folks with experience elsewhere."