tw telecom Employee Job Reviews in the United States

"TW Telecom was an amazing company. We had a CEO that truly cared for her employees. The executive board made correct and concrete decisions that were in the best interest of the company and most importantly the employee. TWTC did not pay as much as other telecom companies, however, there was never one RIF while I was employed. We beat the competition through our passion for the customer, wealth of intel and technology advancements and passionate employees. This review DOES NOT reflect the merger with Level 3 and should be treated as only TWTC."

"There is an air of favortism in this particular branch and management is clueless on how to manage people to get the best work out of them. Happy employees are productive employees. Ask a lot of questions regarding turnover and success rates do your research in the marketplace."

"TW has some up and coming technologies but the work environment is rife with favoritism. This is not a meritocracy and is a highly competitive workplace."

"Great company, limited scope of products - lack depth; growing pains in support"

What do you like about working at tw telecom?

"As a telecom firm, tw telecom has an excellent reputation and operates with tremendous stability -- from their financial track record, to their low employee and customer churn. Compared with other carriers with which I have worked, the model of segregating profit centers, each with local customer care, operations and engineering resources, provide a tremendous advantage against those who are supported remotely and lack consistency in the names and faces of those who deal directly with the customer."

Do you have any tips for others interviewing with this company?

"In short, anyone interviewing for a sales-focused role with this company should be prepared to (1) propose their own business plan, (2) emphasize their interest and successes in hunting for new logo opportunities, and (3) concentrate as much as possible on building networking relationships through partners and agents."

What don't you like about working at tw telecom?

"Lately I find myself tossed into more and more customer satisfaction issues. Not only is this clearly outside the scope of my role as a pre-sales resource, but more disconcerting is the apparent lack of focus this growing problem is receiving from the company's leadership. It makes for a very difficult add-on or upgrade sales prospect when the customer's experience with the NOC has been overly frustrating, requiring numerous escalations at every turn. What's more, as previously described, I support a team of 8 senior account executives, but it would seem that they are content to earn commissions on renewals and retention only, while the majority of my compensation is tied to new revenue. Lastly, I have asked repeatedly for objective criteria to satisfy the requirements of promoting to the title of senior NAE (as opposed to NAE II, the role I hold at present). The answers flow from two levels above my manager down, and they change with every inquiry. I am thoroughly convinced that the reality has more to do with politics and budget than experience, results, and above-and-beyond contributions."

What suggestions do you have for management?

"I would prefer to reserve my comments to or directly about the management team of my organization for the opportunity to deliver them personally. It's not that my opinions would be slanderous or unprofessional, but I would consider it an issue of integrity to not deliver this sort of information directly."

"Good company, but a lot of inhouse competition."

What do you like about working at tw telecom?

"That I can say I've worked for the worst company anywhere without a shadow of a doubt."

Do you have any tips for others interviewing with this company?

"Yes, if you're smart you'll run from this company as fast as you can. TW telecom has been the worst thing that has happened to me and I cannot wait to find something else. I've even put resumes in at Walmart in order to get away from this company."

What don't you like about working at tw telecom?

"I don't like anything about working at tw telecom. The company doesn't care about the safety of it's employee's and has had several complaints with OSHA."

What suggestions do you have for management?

"Keep working at tw telecom because as long as all of the horrible managers work for tw telecom then others in the telecom industry won't have to work for such horrible people."

"Good company, but your experience might depend on which city you work."

What do you like about working at tw telecom?

"opportunity to earn good money."

Do you have any tips for others interviewing with this company?

"You better have a heavy network of IT partners."

What don't you like about working at tw telecom?

"almost no team spirit among members of immediate sales group and other sales groups. Very cold place to work."

What suggestions do you have for management?

"Less meetings, more warm leads for sales people."