43 Technical Support Technician Reviews
Technical Support Technicians give their job an average rating of 3.5 out of 5.0. The Technical Support Technicians happiest with their jobs are employed by UPS with an average rating of 4.4 while the Technical Support Technicians least happy with their jobs work for Cox Communications with an average rating of 1.6.
Submit a Review"I loved knowing everything there was to know about the products that I was supporting and assisting new and old agents in getting ramped up on these products. I enjoyed helping people with issues they were unsure of or taking escalations that needed a different level of detail to getting an issue resolved."
"I really like to be able to assist customers with problems with their networks when possible. I enjoy the feeling of really making a difference."
Technical Support Technician Career Rating Comparison
"Of course I love this job!"
"There is nothing that I hate about being a technician. I love the overall satisfaction I get from completing a job. When I get a good review, etc."
"I love the fast-paced work environment."
"I love meeting new people. I hate not being able to help everybody, every time, there will always be cases where you simply cannot fix their problem, however you can give it 110% and let them know that you did not give up on them."
"Love the work and challenge. The pay could be based on true merit instead of a be happy you have a job mentality."
What do you like about working at Alpine Access?
"I like having a job to support my family, so I am thankful that I am employed currently."
Do you have any tips for others interviewing with this company?
"Great for the stay at home mom types, if you don't need benefits and just need extra income for a short duration(seasonal)."
What don't you like about working at Alpine Access?
"This is a high turnover company, built that way, and no retention incentives. No raises."
What suggestions do you have for management?
"They need to give raises, and offer compensation in way of retaining talented people."
What do you like about working at Jack in the Box?
"The people in my department, restaurants and all others that make the restaurant run."
Do you have any tips for others interviewing with this company?
"No bad comments - this is a good place to work for."
What don't you like about working at Jack in the Box?
"The fact that my job was outsourced and I am now forced to look for another job."
What suggestions do you have for management?
"To keep the work here in the USA and not in the philipines."
Please give us a one liner to describe this review.
"It has been a good experience, but little support and no growth opportunity."
What do you like about working at Computer Generated Solutions?
"The company has a very diverse group of individuals and it a great environment for individuals trying to get their feet wet in the technical field."
Do you have any tips for others interviewing with this company?
"only tip is to make sure that you have great people skills"
What don't you like about working at Computer Generated Solutions?
"There is no growth opportunity or an opportunity to learn more."
What suggestions do you have for management?
"To get some different roles, better incentives for employees to want to grow within the company."
What do you like about working at Kronos?
"I have good job security and a competitive wage. The company is open about the decisions they make, and where we stand. My coworkers in my department are close and friendly."
Do you have any tips for others interviewing with this company?
"Have patience! It's a good company, but there is no real training at all."
What don't you like about working at Kronos?
"There is basically no training. There is also no development. I have no career direction within the company."
What suggestions do you have for management?
"I would be more organized and engaged with my employees. I would do more to help them with their work load and be more proactive about assisting them with problematic situations."
What do you like about working at Cox Communications?
"pay is good. I like the people I work with."
Do you have any tips for others interviewing with this company?
"dont get brained washed by corporate overlords and all the managers."
What don't you like about working at Cox Communications?
"mandatory overtime. difficult to schedule vacation time. ever changing metrics. always working nights and weekends. long commute. weird management."
What suggestions do you have for management?
"allow union. allow employees to have some weekends off. have normal working hours."
Please give us a one liner to describe this review.
"No empowerment, no human value."
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