347 Technical Support Representative Reviews
Submit a Review"Technical support is not bad, just a placeholder as I completed my college studies and looked for a permanent position. (in software development)."
"While I enjoy helping people and fixing issues, I would like to move onto something that is more along the lines of what my degree has in mind."
"It has it's up and downs but as long as you stay consistent, you're good."
Please give us a one liner to describe this review.
"There is little opportunity for advancement."
What do you like about working at Advantage Sign Supply?
"Most employees have easy travel time to and from work."
Do you have any tips for others interviewing with this company?
"Be honest, offer any skills you may have, not just the ones required by the position you are interviewing for. Advantage wants to know how you can be an all around asset to the company."
What don't you like about working at Advantage Sign Supply?
"Very little opportunity for growth and advancement. Salary increases very stagnant. Years ago this was a fun place to work, now I realize that I will not be able to afford to improve my life due to the poor salary scale at Advantage Sign Supply."
What suggestions do you have for management?
"Go to bat for your employees, they need your support! Salary increases need to be based on the value of the employee to the company, not some arbitrary 2-3% increase."
Please give us a one liner to describe this review.
"I dreaded going to work every day."
What do you like about working at Sitel?
"The pay was okay, and it was not hard to get full time hours."
Do you have any tips for others interviewing with this company?
"Before you apply, know that it is a thankless job."
What don't you like about working at Sitel?
"The upper management wanted too much for what we were paid. The customers were very difficult a lot of the time."
What suggestions do you have for management?
"Think about what the employees have to go though before you make new decisions."
Please give us a one liner to describe this review.
"very poor"
What do you like about working at Monitronics International?
"nothing when they hired me they acted like they treated their employees as equal to the management. I was told by several employees during the training that they don't give raises like they are supposed to and they treat employees totally opposite than they told us in training."
Do you have any tips for others interviewing with this company?
"dont waste your time. They will fire you before you have a chance to prove yourself. The trainers are mean and treat everyone like crap"
What don't you like about working at Monitronics International?
"They treat their employee's poorly and will fire you at the drop of a hat if you don't fit in with their group. They make you feel stupid and like you are nothing."
What suggestions do you have for management?
"learn to treat your employees the way you say you do. Treat them like adults and equals"
Please give us a one liner to describe this review.
"Redundant, repeatative"
What do you like about working at Knowlogy?
"talking with customers daily. I enjoy being one on one with the customer."
Do you have any tips for others interviewing with this company?
"Be prepared to have days where you feel like nothing you do for the customer is right."
What don't you like about working at Knowlogy?
"The repetition of the job. Granted each situation is different, typically the fix is always the same."
What suggestions do you have for management?
"The management is great! I enjoy working with everyone in the environment."
What do you like about working at Spectrum?
"I like working for Time Warner Cable because it provides great benefits to its employees and it's a great environment to work in."
Do you have any tips for others interviewing with this company?
"Tips that I have for others interviewing for this company is to be proactive, demonstrate leadership and initiative. Demonstrate that you are willing to learn and grow with the company."
What don't you like about working at Spectrum?
"There is nothing I don't like about this company."
What suggestions do you have for management?
"There is great management at Time Warner Cable, the only recommendation I would make is to be more attentive and follow up with their employees when any feedback is needed."
Please give us a one liner to describe this review.
"AT&T provides a changing environment with great benefits."
What do you like about working at AT&T?
"I liked learning new technologies every month and solving advanced technical problems."
Do you have any tips for others interviewing with this company?
"Just be yourself and answer their questions as quickly as possible."
What don't you like about working at AT&T?
"AT&T procedures and documents would change every quater. At one point I had 6 managers in 9 months."
What suggestions do you have for management?
"There needs to be more stability for teams and managers. Changing managers every tour bid disrupts chemistry between the employer and their employees."
What do you like about working at Technisource?
"the people I worked with, and the company I was outsourced too."
Do you have any tips for others interviewing with this company?
"state farm is a good company to be outsourced too. Technisource is also a good company."
What don't you like about working at Technisource?
"the opportunity for advancement at the company I was outsourced too."
What suggestions do you have for management?
"open up more opportunities, i.e., hiring, chance at advancement and raises."
Please give us a one liner to describe this review.
"Very sad and disorganized place to work."
What do you like about working at Cengage Learning?
"The work is challenging and ever changing. The company offers generous time off."
Do you have any tips for others interviewing with this company?
"Don't go into technical support unless you are able to do the job without training."
What don't you like about working at Cengage Learning?
"Management micro-manages. When an employee thinks outside the box, they are shot down.They describe themselves as innovative, but clearly they are not. If management was not there at all, it would be a decent place to work.The training department is lacking, and very basic. The training is not all encompassing of what you need to do the job, and when you are through with training, they expect you to know the entire job. Mistakes are not tolerated and result in discipline and threats."
What suggestions do you have for management?
"Get on the same page. Stop stomping on your employees. When you make a mistake, you should be held to the same standard as when your employees make mistakes. This is curently not the case. It makes for a miserable work environment. Also management, do not yell at your employees. That is very unprofessional. Again, if you were held to the same standard you hold your employees to, you would have been fired by now."
Please give us a one liner to describe this review.
"Contractor; no benefits."
What do you like about working at Brooksource?
"The personal attention and communication was very good from the staff."
Do you have any tips for others interviewing with this company?
"Please evaluate the parameters of the job responsibilities to ensure they are specific to the position."
What don't you like about working at Brooksource?
"The pay rates were good but not the most competitive for the position in the job market."
What suggestions do you have for management?
"Make sure background checks include physical requisites for employment opportunities."
Please give us a one liner to describe this review.
"Good experience in a fast pace stressful environment."
What do you like about working at Dell?
"I liked the work environment, equipment, people and challenge day to day."
Do you have any tips for others interviewing with this company?
"Be prepared to handle stress because it is a very stressful environment."
What don't you like about working at Dell?
"It was temporary with a chance to be permanent. Although I had better stats than others, I was not chosen to bring on permanently. Where others with worse stats were hired."
What suggestions do you have for management?
"Be more fair in evaluating permanent employees. If you are going to keep stats use them appropriately."
What do you like about working at Electracash?
"The way everyone worked well together to complete the jobs."
What don't you like about working at Electracash?
"When the company business was not good, the downsize came."
What suggestions do you have for management?
"Increasing the size of the sales department to bring in a higher volume of work."
Please give us a one liner to describe this review.
"You quickly learn a lot about customer care."
What do you like about working at Ipayment?
"I have learned a lot from working at Ipayment Inc for the past two year. I have learned how to provide good customer care."
Do you have any tips for others interviewing with this company?
"Be yourself, show good communication skill, good phone skill, willing to learn."
What don't you like about working at Ipayment?
"Dress code. The management don't listen to the people on the floor."
What suggestions do you have for management?
"Upper management should be willing to listen to people on the floor."
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