709 Technical Support Engineer Reviews

"I love being able to solve problems, but I also am frustrated by the lack of real attachment to client success. It's a bit too random for my long-term satisfaction."

"We are required to have strong technical skills yet sometimes are required to be borderline deceptive in order to maintain customer satisfaction. If we can't do something, we should be allowed to tell this to the customer."

"I love challenges and hate that I had to leave."

"I loved the people I worked with. Everyone is sharp and intelligent. The demand got to be a lot where I had weeks of less than 4 hours of sleep a day."

"There are a lot of metrics, most of the times you can't manage the customers' issues and their satisfaction can affect your scores. If you are lucky you can beat the monthly scores but most of the time it doesn't depend on your job quality."

"I love the challenge I come to work everyday. I coach the team, and its a great accomplishment to see those grow and learn from what has been taught. Its very stressful at times, but I know ing how to alleviate any situation is a strong skill as well"

"I liked the satisfaction I get from helping our customers resolve their problems. Our customers spend thousands of dollars for the software and for our services. The least they deserve is great customer support."

"I definitely received the training I needed to be on the same pace as the other techs, but I knew many others including myself who were let go a few months after they were hired because they could get the help they needed in time for the customers. The structure needs a little more help with the resources and manpower to assist with big corporations if you're dealing with an IT administrator who is stuck on migrating 100,000 or more to a cloud service. They need to focus on more team efforts."

"I enjoyed working for Moodle and being the only support available for our University. I gained a lot of patience and knowledge of a user friendly interface that would ultimately effect student and staff success, which is the biggest reward for working in the Tech support field. The worst part about working in the technical support field, is not being able to have physical interaction with your customers."

"What I love about customer service is that a technician is able to learn many aspects of the current technologies in use."

"General tech support issues plague this job. Numerous incoming calls, multiple metrics."

"I love being able to fix a customers issues right away."

"Being in technical support, and actually knowing that I was able to assist and help people, was a great feeling. There were times where the calls tended to drag on due to complications in equipment failing or being installed improperly, and mostly the technician on the other side not knowing GAL's equipment. But overall, I really enjoyed it."

"I just love my job in IT."