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470 Technical Support Analyst Reviews

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"Supporting the technology for the teachers and students is something that I have enjoyed since my first day. There are teachers that are constantly finding new ways to implement new technology and keep the interest of the students during instructional time. It is definitely one of the most fulfilling things I have ever done."
Posted 10 years ago in Douglasville, GA
Technical Support Analyst at Computer Sciences Corp
in Sterling, VA

Please give us a one liner to describe this review.

"Over all a very good company to work for."

What do you like about working at Computer Sciences Corp?

"The location, job functions, resources, learning resources and educational assistance."

Do you have any tips for others interviewing with this company?

"It all depends on what positions you apply for. But for the most part, all managers I have encountered at this company were very nice and laid back and professional."

What don't you like about working at Computer Sciences Corp?

"Very little opportunity for growth at the location where I was employed."

What suggestions do you have for management?

"To be consistent with company policy and procedures, and to hire people based on experience and education."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Technical Support Analyst at MS Electronics
in Somerville, NJ

What do you like about working at MS Electronics?

"The people are great, and I really enjoy the technologies we use. Most days we face different issues to tackle."

Do you have any tips for others interviewing with this company?

"Nothing is temporary- so don't commit to a single thing unless you're ok with it being permanent (working nights, weekends, etc...)."

What don't you like about working at MS Electronics?

"There's too much freedom where there shouldn't be, yet the things that really should be micromanaged aren't. It's confusing and frustrating and leaves me with a bad taste in my mouth."

What suggestions do you have for management?

"There would be much more structure to our office, our business network (computer system), and there would be clearly defined procedures and protocols, along with very specific directives to each employee's job descriptions. Additionally, there would not be the kind of favoritism that goes on here all too often."

Person You Work For 4 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 1 / 5
Technical Support Analyst at UCLA Health System
in Los Angeles, CA

Please give us a one liner to describe this review.

"I had the oppurtunity to open a brand new hospital"

What do you like about working at UCLA Health System?

"Benefits are unmatched by any company in California. I enjoyed learning all I could at UCLA"

Do you have any tips for others interviewing with this company?

"good luck finding a parking space near the office without paying for parking or set your interview time early."

What don't you like about working at UCLA Health System?

"Parking was expensive and crowded. The traffic on the 405 was murder."

What suggestions do you have for management?

"Be more proactive on the desktop image. Ticket count was too high. Most problems could be fixed on the image."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Technical Support Analyst at Covance
in Reno, NV

Please give us a one liner to describe this review.

"Decent company, but turned on employees at the drop of a hat"

What do you like about working at Covance?

"The people I worked with and the friendships that came out of all of it."

Do you have any tips for others interviewing with this company?

"Don't ever talk negatively about this company. They have eyes and ears everywhere."

What don't you like about working at Covance?

"Management policies were a bit unsettling. If your entire team did amazing, someone still had to be declared the loser and receive no bonus because of what they referred to as the curve"

What suggestions do you have for management?

"Give bonuses based on how you do, don't stiff people who earned it."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 3 / 5
Technical Support Analyst at Time Link International Corp.

Please give us a one liner to describe this review.

"Not a place to be hired for an experienced professional"

What do you like about working at Time Link International Corp.?

"It was a pretty relaxed environment, except when it wasn't."

Do you have any tips for others interviewing with this company?

"They pretty much have their minds made up about you when you walk in the door (usually if you're interviewing, it's because they've already decided to hire you)."

What don't you like about working at Time Link International Corp.?

"Employees are overworked and underpayed. Corporate culture allows clients to steamroll employees to get whatever they want."

What suggestions do you have for management?

"Back your employees in a disagreement, don't pass the buck or allow your people to pass the buck."

Person You Work For 2 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Technical Support Analyst at BancTec
in Irving, TX

Please give us a one liner to describe this review.

"good company to work for"

What do you like about working at BancTec?

"I traveled from site to site, I worked with different people daily (I left this company fallowing the wachovia account to CompuCom"

Do you have any tips for others interviewing with this company?

"My sure that you are very personable, a team player, and have good work ethics"

What don't you like about working at BancTec?

"The management was very good and my co-worker as well but, the some of the administrative processes such as parts ordering call up dates time entering was lacking"

What suggestions do you have for management?

"to revamp the way some of the administrative processes are handled"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Analyst at Tyler Technologies
in Plano, TX

What do you like about working at Tyler Technologies?

"The culture, the opportunity to work with relevant technologies and systems."

Do you have any tips for others interviewing with this company?

"Watch out for the carrot. It usually ends up not leading you anywhere."

What don't you like about working at Tyler Technologies?

"The fact that we are system administrators and deployment experts, but have been added to the level 1 support queue in the phone system, while still working a scheduled task list. Workload has quadrupled with no extra staff."

What suggestions do you have for management?

"Separation of certain task types among the technical support group teams instead of lumping them in for all personnel to handle."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 2 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Technical Support Analyst at Comcast
in Little Rock, AR

What do you like about working at Comcast?

"Always moving toward newer technology. At the time of my departure we were moving toward Server 2008, Windows 7, and virtualization."

Do you have any tips for others interviewing with this company?

"Team players are always welcome. An upbeat personality will win people over."

What don't you like about working at Comcast?

"As the lone IT expert, there was never enough time in the day to do all that I wanted to do."

What suggestions do you have for management?

"The ratio of experts to users should be increased. I is currently 1 expert for every 250 people."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Analyst at Fonality
in Culver City, CA

What do you like about working at Fonality?

"The atmosphere and knowledge and my co-workers. The skills I've learned are irreplaceable"

Do you have any tips for others interviewing with this company?

"Fonality is a great place to work at, and if you see yourself going places, learn as much as you can."

What don't you like about working at Fonality?

"The appreciation towards all the work that we went through."

What suggestions do you have for management?

"They need to have the higher managers come out and watch the department to see what really goes on on the floor."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Analyst at AT&T
Person You Work For 3 / 5 People You Work With 4.2 / 5 Work Setting 3.9 / 5
Support You Get 3.7 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2.4 / 5
Company Culture 3.6 / 5 Way You Work 3 / 5
Technical Support Analyst at NaviNet
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4.4 / 5 Way You Work 4.1 / 5
Technical Support Analyst at Sykes Enterprises
in Manhattan, KS
Person You Work For 3.8 / 5 People You Work With 1.7 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 1.7 / 5 Growth Opportunities 1.7 / 5
Company Culture 1.6 / 5 Way You Work 2.7 / 5
Technical Support Analyst at IRS
Person You Work For 4.8 / 5 People You Work With 4.9 / 5 Work Setting 4.9 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.8 / 5 Growth Opportunities 4.9 / 5
Company Culture 4.9 / 5 Way You Work 4.7 / 5
Technical Support Analyst at First Data

Please give us a one liner to describe this review.

"This was an ok company."

Rewards You Receive 3 / 5 Growth Opportunities 2 / 5 Company Culture 2.2 / 5
Way You Work 2.1 / 5
Technical Support Analyst at Credit Suisse
Person You Work For 4.9 / 5 People You Work With 4.8 / 5 Work Setting 4.9 / 5
Support You Get 3.9 / 5 Rewards You Receive 4.8 / 5 Growth Opportunities 4 / 5
Company Culture 4.8 / 5 Way You Work 4.9 / 5
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