Sykes Enterprises Employee Reviews for Customer Service Technician

"Great if you like being yelled at on the phone."

What do you like about working at Sykes Enterprises?

"Comfortable air-conditioned environment, had my own cubicle after training."

Do you have any tips for others interviewing with this company?

"I wouldn't suggest taking this job unless you love talking on the phone all day, have strong people skills, and are good with computers."

What don't you like about working at Sykes Enterprises?

"Too much training, really slow and buggy software for data handling, dealing with customers who redirect their anger to you regularly."

What suggestions do you have for management?

"Get a completely new program to manage calls, only accept clients who have a good reputation with their customers. Provide new employees some time to adapt to talking so much to prevent sore throats."