Senior Service Agent Job & Career Information
What's it like to be a Senior Service Agent?We have 1,409 Senior Service Agent jobs nationwide. The average Senior Service Agent salary is $24,000 annually, -$42K (93%) less than the average national salary. Statistically, Senior Service Agents are very happy with their career.
$24,000 Average Salary
- $26K FedEx average (3 salaries)
- $20K DHL Express average (1 salaries)
- $18K iQor average (1 salaries)
Employee Reviews
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Senior Service Agent @ Wayfair in Orem, UT
"I was with Wayfair for 2 years. It is the most clicky place I have ever worked with. I can adapt to change, but 7 out of 7 managers are not on the same page or even close to it. Performance is not based on your performance alone, it is based on UPS, Fed Ex, etc. So if a package is lost or late, you do not get a bonus. Nothing is in real-time there. And they tell you you are empowered to take care of customers, yet if 1 person feels their decision was better, you get written up. I would have loved it if they were actually all on the same page."
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Senior Service Agent @ FedEx in San Juan, PR
"This has been the most interesting, knowledgeable, challenging work in my whole career."
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