10 Senior Customer Service Engineer Reviews
Senior Customer Service Engineers give their job an average rating of 4.0 out of 5.0. The Senior Customer Service Engineers happiest with their jobs are employed by Xerox with an average rating of 4.9 while the Senior Customer Service Engineers least happy with their jobs work for BancTec with an average rating of 2.5.
Submit a Review"I love working with customers and helping resolve their issues with the product. I like going to different companies that have our products and I can see different ways in which they operate. I love the freedom of being on your own, but working in a team for a common goal to repair the machinery and satisfying the customer. What I dislike is dealing with parts that you need to order and they were supposed to be sent, didn't arrive and I have to explain this to the customer. I do realize though this happens and I have been able to work with it."
Please give us a one liner to describe this review.
"Management is by fear and intimidation. I would not recommend Banctec"
What do you like about working at BancTec?
"Compensation was fair, benefits adequate. District manager was supportive as upper management allowed."
Do you have any tips for others interviewing with this company?
"If you have no other prospects, take it but don't stop looking."
What don't you like about working at BancTec?
"Pressure to meet SLA'S intense. Unrealistic promises are made to customers. Machine stats are to be submitted daily and a detailed report required for any decline no matter the reason. Management is inept at best and browbeat very competant technicians fot no discenable reason."
What suggestions do you have for management?
"You have very competant and talented technicians. They deserve better than an atmosphere of fear. Price you product realisticly so a reasonable profit can be made without cutting corners. Stop promising things to customers that you know you can't delivrr."
Senior Customer Service Engineer Career Rating Comparison
What do you like about working at EMC?
"Challenging, Rewarding, supportive."
Do you have any tips for others interviewing with this company?
"Put best foot forward."
What don't you like about working at EMC?
"Nothing bad would concider going back."
Please give us a one liner to describe this review.
"The best company I ever worked for"
What do you like about working at Xerox?
"Everything including Mangment excelelt place to work"
Do you have any tips for others interviewing with this company?
"The best place in the world to work"
What don't you like about working at Xerox?
"everything was paridise"
What suggestions do you have for management?
"good job keep doing what you are doing"
Please give us a one liner to describe this review.
"My company was a great place to work, but they did not keep up with the latest technologies."
What do you like about working at Bell & Howell?
"My former company showed a lot of respect and concern for their employees. It was a family atmosphere, and this trickled down into happy employees and great services rendered."
Do you have any tips for others interviewing with this company?
"Honesty is the best policy. Be true to yourself, and success will follow."
What don't you like about working at Bell & Howell?
"My main concern with my company was that they were inflexible to the changing technological advances. And, because of this inflexibility, they were no longer capable of competing, thus leading to massive lay offs."
What suggestions do you have for management?
"Ideally, management should be down to earth, understand that their subordinates are the pillar of the company's success, be firm, but fair, and not be afraid to get their hands dirty."
Please give us a one liner to describe this review.
"After 14 years the company is far from customer friendly."
Please give us a one liner to describe this review.
"Great employer."
Please give us a one liner to describe this review.
"Avaya is one of the best companies I ever worked for."
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