1,163 Help Desk Technician Jobs Nationwide
A help desk technician provides computer hardware and software support to clients over the phone, internet, and on-site. On a typical day, a help desk technician will answer phone calls and emails and create support tickets regarding computer hardware and software issues. They will troubleshoot and repair any problems that they find and communicate with higher level technicians if required.
Skillset: Help desk technicians must demonstrate a thorough understanding of computer hardware and software. They must also have excellent communication skills in order to assist clients.
Education: Most help desk technicians have degrees in computer science or a related field. Industry certifications such as CompTIA’s A+ and Network+, Microsoft Certified Systems Engineer (MCSE), and Microsoft Certified Desktop Technician (MCDST) are also desirable.
Career Path: Success as a help desk technician comes by showing strong computer hardware and software troubleshooting skills and an ability to communicate well with clients. Pursue a degree in computer science and consider getting a master’s degree to increase desirability. Gaining industry certifications is a great way to build up a resume. Internships and freelance projects are also great ways to gain experience.
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