2 Escalations Supervisor Reviews

Escalations Supervisor at TTEC

Escalations Supervisor at First American Title

Please give us a one liner to describe this review.

"Consider working elsewhere"

What do you like about working at First American Title?

"Benefits, paid holidays"

Do you have any tips for others interviewing with this company?

"If you need a decent paying job with benefits that with give you great customer service experience for your resume then apply but you may find upon working at First American that it is not worth the pay, stress or aggravation"

What don't you like about working at First American Title?

"The way company treats employees and customers is a very black and white non empathetic non caring, non common sensical attitude. Makes little to no exceptions for personal life schedule such as schooling outside of work hours, if you are needed during hrs they need you for. Ridiculous expectations/ requirements. No grace period on attendance can be written up for being just one minute late. Is considered an incident for missing work regardless of reason/ emergency. Had to chose between work and school and most recently had death in family but had I left on family emergency due to member in hospital dying would have been considered an incident and grounds for write up or termination. By far worst company I've ever worked for. Highly stressful job and not taken into consideration when firing people for minute reasons. Have seen people written up for having to take their baby to the emergency room because they might have swine flu because any unexcused absence is considered an incident and have to notify 2 wks in advance like you can plan illness, death or accidents...."

What suggestions do you have for management?

"To treat customers and employees like they are valued and not commodities that can be replaced at anytime. To use common sense and not exercise guidelines to the tee when they make no common or ethical sense."