9 Customer Support Analyst Reviews
Customer Support Analysts give their job an average rating of 3.5 out of 5.0. The Customer Support Analysts happiest with their jobs are employed by Verizon Communications with an average rating of 2.4.
Submit a Review"I work in a call center. I get yelled at regularly for things that I have no control over and my boss tells me that I take too long if I try to provide exceptional customer service, so it's you usual call center gig."
What do you like about working at Verizon Communications?
"I like the money. They pay very well compared to most other companies."
Do you have any tips for others interviewing with this company?
"It is based on test scores and experience. People hundreds of miles away make the decision."
What don't you like about working at Verizon Communications?
"I dislike everything, besides the pay and benefits. Managers have no clue as to what they are doing."
What suggestions do you have for management?
"Take a people skills class. Learn the job. Listen to the workers."
What do you like about working at ACS Government Solutions Group?
"I like the call center environment and the IT work"
Do you have any tips for others interviewing with this company?
"Stay focused and listen carefully before you give an answer"
What don't you like about working at ACS Government Solutions Group?
"The changing of management and opportunities are not to notch"
What suggestions do you have for management?
"Pay attention the job at hand and always look for improvements"
Customer Support Analyst Career Rating Comparison
Please give us a one liner to describe this review.
"A great entry-level position with fantastic opportunity for career advancement."
What do you like about working at PPG Industries?
"My coworkers were amazing, bright young people. The opportunity for advancement in PPG is also a great bonus!"
Do you have any tips for others interviewing with this company?
"Stay professional. PPG is a global company, and you should present yourself as mature, intelligent, and skillful."
What don't you like about working at PPG Industries?
"Frankly, working in a first tier service desk environment can be mentally draining. I felt my skills were not always well utilized."
What suggestions do you have for management?
"Provide more incentive for excellence of service. Pay more attention to the positives of our work, and don't be so quick to point out mistakes."
Please give us a one liner to describe this review.
"Verizon is Hell."
What do you like about working at Verizon Communications?
"I liked leaving."
Do you have any tips for others interviewing with this company?
"Don't do it unless you need the money."
What don't you like about working at Verizon Communications?
"Management is/was incompetent. They treat employees like children. It is a hostile work environment."
What suggestions do you have for management?
"Start treating your workers like people. It helps improve morale and helps encourage workers to excel."
What do you like about working at DHL Express?
"The upward growth if I had not made the decision to return to Phila. to be closer to my children."
Do you have any tips for others interviewing with this company?
"Just be yourself."
What don't you like about working at DHL Express?
"Training room too small."
What suggestions do you have for management?
"Continue to hire managers that are able to relate to employees who work in a fast pace environment."
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