Barclaycard Employee Reviews for Fraud Analyst

"unprofessional, depressing, unmotivated, and dreary environment with no hope."

What do you like about working at Barclaycard?

"Paid to do a job a computer could basically do"

Do you have any tips for others interviewing with this company?

"Don't waste your time. Unless you are unmotivated, desire no happiness or reward in a career, and are cool with doing the bare minimum for the rest of your life."

What don't you like about working at Barclaycard?

"You are just a number, must clock out to use the bathroom, must let department manager know if you are going to the bathroom outside of designated break time, hired me based on if I background check was completed, let me know a week before training started that I passed background check giving me only one week notice for my previous employer. Lied on job description - position ended up being in a call center (not on job description at all). Took a month and a half to train - didn't answer phones until the last three days of training! Not that it was a difficult job, basically checked credit apps all day. Answered calls and made sure people could use there credit cards in florida for winter breaks. Could only complete 2 out of ever 10 phone calls because I didn't have enough power to schedule someone to use their card in KS when they lived in MI if they were calling 3 weeks ahead of their trip! In those situations I had to email it off into the abyss yet promise the customer if was taken care of. QA like hawks, if you don't SOUND right you don't get a bonus. Wants you to be empathic toward customers, yet when I had a 15 minute phone conversation with a customer who had $15,000 worth of charges on a card they didn't know existed I was reprimanded even though the call ended with a happy potential client. Next day was rewarded a champions award for finding a 17 person fraud ring and contacting all perps and victims. Was reprimanded by afternoon same day because I clocked out wrong for lunch."

What suggestions do you have for management?

"Treat your associates like adults (even though half of them dress is like high school students or escorts). Along associates to use the bathroom when necessary without manager supervision (it's just wrong). When you employee people make sure by the third month they are working THEY HAVE FULL ACCESS TO THE SYSTEMS WITH WHICH THEY NEED TO UTILIZE TO CARRY OUT THEIR DAILY FUNCTIONS! DUMBAS*SES. Be more enthusiastic about the job a smart monkey or better dialer system could essentially do ."