You are just a number, must clock out to use the bathroom, must let department manager know if you are going to the bathroom outside of designated break time, hired me "based on if I background check was completed", let me know a week before training started that I passed background check giving me only one week notice for my previous employer. Lied on job description - position ended up being in a call center (not on job description at all). Took a month and a half to train - didn't answer phones until the last three days of training! Not that it was a difficult job, basically checked credit apps all day. Answered calls and made sure people could use there credit cards in florida for winter breaks. Could only complete 2 out of ever 10 phone calls because I didn't have enough power to schedule someone to use their card in KS when they lived in MI if they were calling 3 weeks ahead of their trip?! In those situations I had to email it off into the abyss yet promise the customer if was taken care of. QA like hawks, if you don't SOUND right you don't get a bonus. Wants you to be empathic toward customers, yet when I had a 15 minute phone conversation with a customer who had $15,000 worth of charges on a card they didn't know existed I was reprimanded even though the call ended with a happy potential client. Next day was rewarded a champions award for finding a 17 person fraud ring and contacting all perps and victims. Was reprimanded by afternoon same day because I clocked out wrong for lunch.
don't treat staff as if they are all stupid, show a bit more respect towards your employees