teleNetwork Employee Reviews for Desktop Support Technician

What do you like about working at teleNetwork?

"I can work from home and raises are pretty easy to get once you get the hang of the jobs. I can personal browse, work in pajamas, eat while working, use my own computer with no monitoring."

Do you have any tips for others interviewing with this company?

"Use this as an interim job; it is not great for the long term and any human deserves better for sitting around all day being screamed at for what the last tech did and the manager won't fix. Also, I do not make 30K a year, BlissFinder didn't have an option that went lower."

What don't you like about working at teleNetwork?

"You do not get a guaranteed break in an 8+ hour shift. L2s and Upper management are completely unresponsive, even when you have a legitimate issue. My current Team Leader seems to favor the employees who play games with him outside of work, and doesn't notice the rest of us. Most of us don't have the money to drop on MMOs and FPSs we aren't going to play outside of trying to get the TL to favor us. Not allowed to take a day off unless it is 3 weeks in advance; random weekend shifts get dumped on us with no warning or email if we are late or have to leave early. I may only work 40 hours a week avg, but with the high stress and no breaks, it feels like 60."

What suggestions do you have for management?

"I would allow my employees to have guaranteed scheduled lunch breaks, rather than use an automated tool that allows the Floor Manager to lock people out of breaks for the day arbitrarily. I would pay closer to industry standard --- I would start people at 9 or 10 bucks an hour. I would make sure that someone was on hand at all times to take supervisor calls, rather than a bunch of guys punting sup calls and leaving their employees on the line for long periods with furious, cursing, abusive customers yelling at them. I would make sure the procedure for sup calls was up to date, clear, and available to all employees. I would make sure that the procedure for additional sales was also up to date, clear, and available to all employees. I would automate passwords for tools using a wallet program for employees, available when they sign in, as well as automating metaframe programs. I would offer a more stable softphone program. I would make a tutorial available, or provide links and guidance to agents for writing their own scripts, rather than forcing them to rely on a few broken ones written by who knows. I would take the call load off of the L2s and place it squarely on L1s and Trs, leaving L2s available to provide advice and assistance. THey do not currently provide hardly any help to those new at the job. I use Google more than my teammates. Also, GUARANTEED BREAKS. If you can't afford to give your workers breaks, you can't afford to keep them employed. I WILL be leaving as soon as I'm afforded an opportunity. Also a little warning and information about the flooding in the Manila call centers would have been nice. Keeping your employees in the dark and tripling their workload and denying them breaks is not remotely considerate."