Working at Infosys in Reno, NV: 2 Employee Job Reviews by Real Employee working in Reno, NV Area

"Jennifer was a substantial project manager during the regional operation center transition of our Microsoft BPO contract from Arvato to Infosys. Operations maintained and exceeded KPIs, productivity and client expectations during the contractual change over = Jennifer was paramount! Simultaneously, Jennifer offset multiple senior-mid level team managers who were on leave, flawlessly occupying their capacities and leading those teams to higher success. Thereafter, Jennifer was transferred to oversee our UAT/API business segment where she led by example in a quick paced environment, improving team morale, reduced attrition, increased client satisfaction, transformed several workflows eliminating waste, dropping average handling time, streamlining the systemic interface for further automation of the CRM tools to improve productivity, quality and less manual touch for our contract agents. Jennifer is a value-add to our operations and management team who continuously exceeds goals/targets set."

"Temporary position. Plenty of training. Not much of a life work balance."