Citizens Bank Employee Reviews for Call Center Associate

"They do not train for enough time"

What do you like about working at Citizens Bank?

"Helping the customers with something that they didn't know they needed. When the customer is really satisfied with you and they let you know and want to tell your manager. I also loved the managers there. They were all really nice. I also appreciate the free coffee and tea for the employees and the gym."

Do you have any tips for others interviewing with this company?

"Dress professional and relax the managers there are really nice people. If you do get hired take lots of notes while in training and also ask lots of questions."

What don't you like about working at Citizens Bank?

"They offer very little pay rate for all the different type of calls you have to take. Also not enough resources to get the answers you need and the resource they have is very, very slow. I also did not like the fact that there was difficulty in finding parking."

What suggestions do you have for management?

"More training on business calls and loans. Higher pay rate. Less type of calls for example: no business calls if its not the business department. No online banking calls if it is not the online banking department and no password resets if we are not technical support."