Charles Schwab Employee Reviews for Communications Specialist

What suggestions do you have for management?

"They could improve the staffing of their branch offices. The people are not as helpful as they could be. They should possess the basic knowledge of how much investment loss someone can write off against ordinary income for example. They should be able to provide basic facts that are not dependent on a person's situation. If they feel someone is not computer savvy, they could offer to help them find what they're looking for without losing their objectivity. Fidelity does a far better job."