Working at Goodwill in Maplewood, MN: 1 Employee Job Reviews by Real Employee working in Maplewood, MN Area

"I was laid off due to the pandemic and sought a position at Goodwill as a processor to supplement income. I also have 10+ years experience in volunteering with non-profits and was excited to work in a business that cares about the community... My experience working at Goodwill was traumatic. I was appalled at the way employees are treated. Profit was more important than people or customer service. It was a joke among employees that if you got fired (we were constantly threatened by managers in this way) or quit, you could just join the Goodwill jobs program and get a better job somewhere else. Some of the things I witnessed: - Managers making yelling at, calling names and encouraging gossip and bullying employees with disabilities. Often employees were yelled at or criticized for reasons related to their disability. There was very little support or understanding. - Quality items thrown in the trash at request of manager because Goodwill needed to make more money. We were instructed to go through bins quickly and take out specific items that would generate profit in the online auction. Everything else thrown in trash. I begged manager to save an antique glass washboard, refused. - Managers routinely intimidate and bully employees. Hours are cut if you complain or create problems. Threats of being fired common. Threats of being fired used to scare workers into working faster, beyond what is normal, so store can make money. - Little or no work incentives. It was more common to get a pay cut than a pay raise. Senior employees not recognized or rewarded. - I was trained to do my job a specific way. It was common for manager to change the tasks of my job or do something different even if it made the job more inefficient or compromised the customer experience. You never knew what to expect. You didn't ask questions bc you'd be yelled at or threatened to be fired. - Stresseful and unsafe conditions for donation attendants. - Low pay. - Managers not responsive to feedback."