Xerox Employee Reviews for Customer Service Specialist

"I worked at Xerox in San Antonio TX as a CSR or Sam's Club and it has been one of the worst experiences in a workplace I think I will ever have. I've witnessed my co worker be sexually harassed and management turn the other cheek. The supervisors I knew were all inexperienced, rude and unreliable. I've seen supervisors yell at customers, place customers on hold and curse and fight and make fun of other co workers. I've witnessed managers tell my co workers to keep their "mouth shut" if they have a problem with anything in the workforce if they want to "get ahead". You don't get any recognition for the work that you do. I was a top sales agent and you literally get stickers and dollar store toys for reaching hundreds of thousands of dollars in sales goals. No pay bonuses. And if you mess up? Even in a minor way, well if you do then they drop your pay to below minimum wage for three months even if it was their fault that they did not train you properly. I started as a .com info agent and was thrown into a sales position and offered no training and support so I basically taught myself so of course I messed up once or twice, but it didn't matter. My pay was dropped and I was punished for over 60 days and not able to pay my bills. If you get sick don't count on being able to use vacation days unless you predict catching the flu at least 7 days in advance. You have to literally be in the hospital in critical condition or they will not approve a sick day. Overall I learned a lot here and I've learned how a company should NOT act. Maybe ok for a young person looking to gain experience anywhere but if you value yourself then don't work here, you deserve better,"