Verizon Communications Employee Reviews for Customer Support Analyst

"Started at Verizon's Hampton Fiber Solution Center in Virginia a few months ago as a Customer Support Analyst. While the pay is exceptional for the job itself, the atmosphere is more geared to hitting metrics than actually taking care of the customer. The tools used are all created by merging separate systems and then again until it's one big system that wasn't designed to work the way it is and has all sorts of bugs and crashes. While it's a nice idea, the implementation is sorely lacking."

What do you like about working at Verizon Communications?

"I like the money. They pay very well compared to most other companies."

Do you have any tips for others interviewing with this company?

"It is based on test scores and experience. People hundreds of miles away make the decision."

What don't you like about working at Verizon Communications?

"I dislike everything, besides the pay and benefits. Managers have no clue as to what they are doing."

What suggestions do you have for management?

"Take a people skills class. Learn the job. Listen to the workers."

"Verizon is Hell."

What do you like about working at Verizon Communications?

"I liked leaving."

Do you have any tips for others interviewing with this company?

"Don't do it unless you need the money."

What don't you like about working at Verizon Communications?

"Management is/was incompetent. They treat employees like children. It is a hostile work environment."

What suggestions do you have for management?

"Start treating your workers like people. It helps improve morale and helps encourage workers to excel."