Verizon Wireless Employee Reviews for Senior Customer Service Representative

"Great company, but challenging work environment."

"This was an excellent place of business to work for."

What do you like about working at Verizon Wireless?

"I like the training, the experience, the opportunity to grow within, and their method of keeping their employees updated and on their toes."

Do you have any tips for others interviewing with this company?

"Be assertive, gain much knowledge of this business, and keep a great attitude."

What suggestions do you have for management?

"Continue to be on top of the knowledge and product also."

"Great place to work. Management is great and upper management is accessible. There are great employee recognition, outstanding benefits, and sensational opportunities for advancement."

What do you like about working at Verizon Wireless?

"My likes were: managers were wonderful, very receptive to their employees needs and wants, fun environment, STELLAR training program, and opportunities to be a part of focus groups for improvement. The environment was such that I didn't feel like I was working. Employee recognition was perfect!"

What don't you like about working at Verizon Wireless?

"Because it's a call center, shifts were done by lottery with the tenured reps getting first pick of the shifts, so there's the potential to have an undesirable shift, but late shifts are paid a shift differential."

"Verizon Wireless is a good place to work."

What do you like about working at Verizon Wireless?

"I like the pay and benefits."

Do you have any tips for others interviewing with this company?

"Be confident."

What don't you like about working at Verizon Wireless?

"I dislike the shifts."

What suggestions do you have for management?

"Keep everyone updated and on the same level. Most of the time methods and procedures weren't consistent."