Verizon Wireless Employee Reviews for Retail Sales Representative

"I've been in retail sales for over 6 years with Verizon Wireless. I am ready for new opportunities outside of retail."

What do you like about working at Verizon Wireless?

"I like the new technology, decent compensation, team atmosphere, and the entry level positions available."

Do you have any tips for others interviewing with this company?

"If you are looking for a job that constantly challenges you every day with something new, go for it. Be prepared for crazy levels of stress mostly from being micromanaged (all dependent on your manager). Burnout rate is extremely high for this position, so take you vacations and personal days when given to you, and do not let them build up. If you take a position with Verizon Wireless that is commission-based, make sure you plan ahead, as some months are great and others you will be scraping for numbers, as expected commission is estimated based on what was done last year and on new products launching."

What don't you like about working at Verizon Wireless?

"Management within Verizon Wireless has a trickle-down effect. Every manager at Verizon Wireless is looking to get promoted to the next level, so they take whatever they hear from the next level up and exaggerate the goals to make them look better, and for the most part they succeed. The problem is, once it gets to the store level which is front-facing to our customers, the goals set forth are almost impossible."

What suggestions do you have for management?

"Make one policy and stick with it for each different sector of the company. There are too many different systems and policies for customer service retail and tech support."

What do you like about working at Verizon Wireless?

"The pay and benefits are average to above average, and the contribution amount for insurance is comparable to other companies."

Do you have any tips for others interviewing with this company?

"This may be a good place to start a career, but it is VERY unfriendly to women and those over the age of 35. For all their talk about fair labor practices in these regards, they do little to prove it."

What don't you like about working at Verizon Wireless?

"The company has changed in the last five years. At first I felt that they truly cared about employees and work/life balance but over the last two years that has changed. Now it's all about the sale, and integrity be damned."

What suggestions do you have for management?

"Get managers who know how to lead, not managers who know how to cheat customers to sell the most data or accessories or smartphones. Lead by example. This should not be a do as I say and not as I do kind of place."

"Verizon is a good company, yours will probably be the same."

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What do you like about working at Verizon Wireless?

"I like the great benefits and discounts, and the exposure to new products. Tuition assistance helps for personal development."

Do you have any tips for others interviewing with this company?

"Ask to speak with employees before accepting a position ordered."

What don't you like about working at Verizon Wireless?

"I dislike the severe micromanaging. If you aren't babysitting, you're being babysat. There are no opportunity plans to advance out of your field."

What suggestions do you have for management?

"Provide plans for employee development if they do not want to stay in their current field."