Working at The Vanguard Group in Charlotte, NC: 5 Employee Job Reviews by Real Employee working in Charlotte, NC Area

"Excellent benefits and good working environment. Good experience."

"excellent benefits and work environment"

"Vanguard does not care about their employees, clients, or anyone else. They care about maximizing profits and keeping prices low. As we all know, this means drastically underpaying employees and not hiring enough so that employees are forced to work overtime, not take lunch, and shorten their breaks."

What do you like about working at The Vanguard Group?

"The benefits and job security are good. It is a younger environment."

Do you have any tips for others interviewing with this company?

"Look somewhere else unless you enjoy mindless dribble. Know the STAR format of interview questions. Focus on the client first."

What don't you like about working at The Vanguard Group?

"Micromanaged in the phone centers. There is little room for career growth in the Charlotte office. The policies and procedures are ridiculous."

What suggestions do you have for management?

"I would increase the salaries of all employees. I would change the hiring/promotion methods. I would provide monetary incentives for meeting useful goals. I would not micromanage as much."

"Great investments for the investor, not so great for those behind the scenes."

What do you like about working at The Vanguard Group?

"Gave me sales experience after college and helped me better understand consultative sales model."

What don't you like about working at The Vanguard Group?

"Salary was not nearly as good as industry competitors. Working in a call center can get repetitive and frankly dull. No compensation for exemplary performance. Glass ceiling for advancement (at least at the Charlotte location), management was in complete disconnect with employees. From a sales perspective, they are about 3 or 4 years in terms of getting new business and attracting people compared to everyone else they compete with. In general really disagree with how they run their business and feel they are confused on if they want to be a low cost sales company or quality service."

What suggestions do you have for management?

"Listen to employees before making sweeping decisions to change workflow and how we do business. Implementing new roles with little or no training time beforehand made us look bad with clients. Also, consider better pay and less of a babysitter or leash mentality. A happy worker does well. No one likes to feel every move they make or word they say is going to be criticized. Getting things done was WAY too micromanaged and basically felt like employees have lack of empowerment."