15 U-Verse Technician Reviews
U-Verse Technicians give their job an average rating of 3.3 out of 5.0. The U-Verse Technicians happiest with their jobs are employed by AT&T with an average rating of 3.3.
Submit a ReviewPlease give us a one liner to describe this review.
"I loved the people I worked with, but direct management was intolerable."
What do you like about working at AT&T?
"I liked the location and team of people I worked with."
Do you have any tips for others interviewing with this company?
"If you want to work for AT&T, make sure that you are not applying for a contract position. You will be treated with far more respect when directly employed by the company."
What don't you like about working at AT&T?
"The pay rate did not match the expectations of the workload. Management also treated contract employees with little or no respect."
What suggestions do you have for management?
"Treat employees like they matter to the company and have a vital role in day-to-day operation."
Please give us a one liner to describe this review.
"The premises technician position is HORRIBLE."
What do you like about working at AT&T?
"I like receiving a paycheck, assisting customers with their issues, and being the one guy (after 10 technicians out) who fixes the issue they have been having."
Do you have any tips for others interviewing with this company?
"Take my advice, just as I should have taken the advice of my uncle who worked for AT&T for 35 years. DO NOT apply as a premises technician, at least until union. If you do, don't expect to last for more than a year or two before you get the dreaded if it happens again speech that EVERY technician gets. AT&T's new slogan should really be Re-think Impossible. Only take this job if you're in debt, broke and needing quick cash, or are former military and are thus used to being put up for target practice every day. Seriously, don't apply unless you're desperate."
What don't you like about working at AT&T?
"I absolutely hate and loathe AT&T and how they treat non-union U-verse. They constantly change metrics that literally have no bearing on how well a technician works or whether he cares about his job. The dreaded five star propaganda AT&T management uses against us is an unmovable boot heel on our necks, and it constantly causes us to fail at achieving our goals. A perfect example of this is dispatch efficiency, where they grade us on how many jobs we complete every day. Suppose our goal for the month is 84%, and we go to 4 jobs: 2 installs and 2 repairs. We complete the installs with no problems, but on the two repairs, the customers were not home and would not answer our phone calls. At the end of your shift, you only completed 50% of your jobs. The next day, at the morning meeting, the manager points out the 50% guy (you) and says, I'd better not see that from the rest of you, I had 4 other guys at 100%. What that manager doesn't understand is that those guys only had one 7-box TV order, and that one order took all day. They were lucky enough not to encounter any problems! For real, managers are lazy and ignorant about how these numbers are formed. Oh, and where we get put on performance review if we miss 5-Star, the manager always gets 5-Star and walks around with brand new free iPads and stuff. They're living the sweet life while we're constantly reprimanded for things that mean nothing to an intelligent, unselfish individual. Another aspect that absolutely disgusts me is the Customer Rules aspect, where AT&T surveys customers on how everything is doing overall, communication, and other similar factors. Sounds intelligent, right It would be, if it weren't for the fact that the survey is solely based on the premises technician. For example, AT&T calls the customer two days after you complete an install, and the customer says Oh, the shady sale people told me that Ooga Booga channel is available with U-verse (and Ooga Booga channel is an old 1950's Brazilian channel which has never aired in the United States, let alone in their native country to which they are so fond). What AT&T hears from this customer and translates to on YOUR survey is, Oh, that technician was terrible, please fire him immediately. He spit in my baby's face and peed on the carpet, what a scumbag. At your morning huddle the next day, you are wondering why your manager is giving you the stink eye. After the meeting, he says, Let me talk to you. Yesterday, you got a bad survey, and the customer did not leave a voicemail recording so we cannot appeal this. That means we cannot afford for you to affect my management 5-star month, and thus you will be serving a two day suspension so that I can get my seventh free iPad in a row. Please enjoy your temporary vacation. Oh, and if it happens one more time, since you are already on a performance plan, it will be a permanent vacation. As you're sitting there with your mouth open, shocked at the audacity and belligerence of your manager, a dark feeling comes over you. Suddenly, you realize that you should have listened to the other 30-or-so Bellsouth Technicians who warned you to leave, or not even to have bothered applying to U-verse.Long story short: Whenever AT&T takes someone over, they COMPLETELY obliterate good working systems, making them unmanageable. When in doubt, they blame the technicians who are under incompetent managers. Managers might get a talking-to by their superiors, but nothing more."
What suggestions do you have for management?
"For the love of God, look at both sides of the story. Stop focusing on percentages or facts on computer screens, and using them to make prejudiced, unfounded decisions that affect hard-working, honest people and their lives / families. Shame on any manager (lying, arrogant human being) who does the practices stated above!"
What do you like about working at AT&T?
"Everything is great with this job but what is written below."
Do you have any tips for others interviewing with this company?
"I would not suggest you take the prem tech title as there is no room for growth once you take the job."
What don't you like about working at AT&T?
"The job is great but the pressure of the numbers game on timing our work in customer service is not truly geared towards meeting the customers expectations. Also The arguments between the union and the company affect employees' quality of life and to this day I have not seen any good come of it."
What suggestions do you have for management?
"Premise Techs deserve more rather than taking bargaining away from the existing contract. AT&T needs to make Uverse Prem techs a part of the core labor force rather than some appendix on the side. After all uverse is AT&T's primary bread winner yet the lowest paid technicians and to top that off AT&T feels Prem Techs deserve less at the bargaining table."
U-Verse Technician Career Rating Comparison
What do you like about working at AT&T?
"I like seeing the growth of technology in telcom and how it is changing the way the world will interact. To be a part of that aspect is great. I also love to learn as much as I can and I have learned so much from being with AT&T."
Do you have any tips for others interviewing with this company?
"Advice I would give someone is to be yourself and be confident in what you bring to the table but not cocky. If you have the skill sets that they are looking for, it will come out in the interview process."
What don't you like about working at AT&T?
"The issue I have with working with AT&T is that there are so many variables that we as technicians have to account for when doing our jobs. We have to consider our time on the job while, at the same time, performing as per company standards. Often the time given to do the job doesn't account for unforeseen issues that may occur. This puts a lot of pressure on technicians trying to both get the job done on time and do the job correctly."
What suggestions do you have for management?
"Look at more than just the bottom line. If I were management, I would look at the different scenarios that the technician could run into. Try to find ways for technicians to do their jobs better while, at the same time, satisfying the customers. Communicate with all levels more to find out which issues they're noticing. This will give you the understanding needed to make each job more efficient."
What do you like about working at AT&T?
"Love it, it's my field choice, I can retire here."
What don't you like about working at AT&T?
"Chance for advancement or movement in the dept. I work in."
What suggestions do you have for management?
"Sometime a better way of assigning work to new techs versus experienced technicians."
What do you like about working at AT&T?
"I like the product AT&T offers and quality of workmanship."
Do you have any tips for others interviewing with this company?
"Having a skill in time management is the only way to meet your goals with the company."
What don't you like about working at AT&T?
"Due to union relations there are no advancements available for the future."
What suggestions do you have for management?
"I have had three managers in the past two years and they all have been great."
Please give us a one liner to describe this review.
"They never really kept their word."
Please give us a one liner to describe this review.
"Working for AT&T as a U-verse Technician SUCKS."
Please give us a one liner to describe this review.
"I really liked my job at AT&T but felt that the efficiency program wasn't a fair assessment of an employee's true skills."
Please give us a one liner to describe this review.
"Say goodbye to caring for your family, friends, home and pets if you get hired by AT&T U-verse!"
Please give us a one liner to describe this review.
"You can feel very held back due to micromanagement styles."
What do you like about working at AT&T?
"U-verse is a pretty good product and is very versatile in the ways that it can be installed. It's scalable and performs very well under the right conditions. I like that every job is different, and that I can do something that not too many people can do."
What suggestions do you have for management?
"More time off, and more flexible schedules would probably increase productivity. Most of the techs are just dead tired all the time."
What do you like about working at AT&T?
"I liked that it was always a challenge. No house was the same and I was able to work with the customer."
What don't you like about working at AT&T?
"I hated how quality and efficiency were established from unrealistic numbers."
What suggestions do you have for management?
"None as such. Everyone had their own responsibilities to take care of and were responsible for the person under them, almost like it was in the Air Force."
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