Working at UnitedHealth Group in Tampa, FL: 2 Employee Job Reviews by Real Employee working in Tampa, FL Area

"Ability to advance is limited. Underpaid for the expectations. Company expects you to drop your life at a moment's notice if they decide to apply mandatory overtime."

"Don't plan on making a career with them; they will close offices on a whim."

What do you like about working at UnitedHealth Group?

"401k is pretty good along with the employee stock purchase. Vision and health benefits are good."

Do you have any tips for others interviewing with this company?

"UHG wants the individual to learn it their way. Don't plan on making this employer a career, but it's a good way to gain experience. If you are already experienced, look elsewhere, because they have a way of getting rid of individuals the longer they are with the organization."

What don't you like about working at UnitedHealth Group?

"Dental benefits are very limited. Trying to get an answer to a question may result in four different answers. Internal systems are not consistent. There is always a work-around for a new application (system). They never seem to be done right the first time. Systems are slow to be updated, and everything is a patchwork of band-aids on top of band-aids. Employee reference systems (for customer service) have the public face: everything is nice and neat. But work-arounds don't seem to get published in the reference system. You have to save emails on what the current work-around is because the job aid is wrong. There is a HUGE focus on money and productivity, which conflicts with the system issues. Recently, jobs never feel stable, and offices are opened and closed routinely for no apparent reason other than to shake things up The result is long-standing employees with a lot of knowledge are lost or leave because of a lack of stability. Many leaders have no sense of how to accomplish the task they are leading, resulting in a warped sense of what is possible. Leaders don't want to hear what's needed to help improve. They just want to know how it can be done cheaper. HR is a joke (outsourced, of course) and doesn't really follow through on company rhetoric. (harassment, age discrimination, gender bias, etc.)"

What suggestions do you have for management?

"Make the focus again about caring for the members, and allow employees the time and good tools (without the 10 or 15 work arounds) to accomplish the task. If you continue to outsource so much, you will never get a quality product. Every vendor says they can do it better and cheaper, but look at how many customers you have lost with each and every vendor. Every leader (and I mean every) should be expected to perform the tasks they are managing (annually). It would keep the directors, managers, etc., realistic about what is possible, and where the true challenges are."