Working at UnitedHealth Group in Richardson, TX: 2 Employee Job Reviews by Real Employee working in Richardson, TX Area

"United Health Group is a great organization to work for and offers many opportunities for career growth and advancement. The company does hire largely from within and provides career development plans for those looking to branch out into other areas."

"12 years ago it was a great place to work that truly serviced the customer. Managers knew the applications of those they managed. This is now the exception instead of the rule."

What do you like about working at UnitedHealth Group?

"I enjoyed the people I worked with who had been there over 10 years. They were a wealth of knowledge and were, in general, happy to share their knowledge."

Do you have any tips for others interviewing with this company?

"Ask for the money up front, and be wary of lateral promotions, as these will negatively impact your salary if you serve with them for years as I did."

What don't you like about working at UnitedHealth Group?

"The set-up model for downstream functional areas leads to lack of self-knowledge. There are too many policies and procedures, and no dedicated account management teams. The company got too thick in the middle - too many chiefs and not enough Indians."

What suggestions do you have for management?

"There should be less middle management and more system enhancements. Hire college-degreed customer care professionals. Promote from within. Demand CBAs and better forecasting for new products. The core product offering is being neglected as resources, time, and money are being absorbed. In the end, very few of these spinoff products succeed in the market."