Working at UnitedHealth Group in Houston, TX: 2 Employee Job Reviews by Real Employee working in Houston, TX Area

What do you like about working at UnitedHealth Group?

"I like to help the members who call in everyday. I enjoy being able to solve their problems."

Do you have any tips for others interviewing with this company?

"Don't come here thinking you will be in it to win it for the long haul. Just come in with the mindset of this being a stepping stone and nothing more."

What don't you like about working at UnitedHealth Group?

"The benefits suck! I had better benefits from them when I worked for another employer. Most medications are not covered and the out of pocket expenses are astronomical.The upper management is so out of touch with what is really going on, it is unreal. Each day, it seems more demands are heaped upon us with less guidance and time to do them. The bottom line at this company is how to increase profits for the top management to split and enjoy. I have received excellent annual reviews and received less than fifty cents in my raise. I only stay because it is a joy to be able to telecommute, although that needs work as well. We have no manager overnight, and there are no special directions or protocol for potential life threatening situations."

What suggestions do you have for management?

"Require the supervisors to spend at least 1-2 hours per week on the phones, servicing members and providers so they can see how unrealistic the goals we are presented are. Focus more on customer service and less on numbers. Make sure the sources of information stay as current and up-to-date as possible to avoid wrong information being divulged. Reward CSRs on an individual basis if they are stuck on a poorly performing team or work overnight and are unable to qualify for QVC bonus otherwise. Make sure to fight for fair and just raises to keep around the top performers and decrease the turnover rate."

"It's an excellent position."