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3 United Airlines Customer Service Representative Reviews

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Customer Service Representatives at United Airlines give their company a 2.1 out of 5.0, while the average rating for United Airlines is 3.6, making them 53% less happy than every other employee at United Airlines and 55% less happy than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for DEFENDER Direct.

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2.1
Average Rating
(based on 1 Customer Service Representative Review Rating)
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Customer Service Representative
in Texas City, TX

"Cheap, cheap, cheap. Everything is being done as cheaply as possible."

What do you like about working at United Airlines?

"At the moment, nothing. I find myself dreading going to work every day."

Do you have any tips for others interviewing with this company?

"Interview somewhere else. You would most likely be happier with a Jet Blue, Southwest, Virgin America, or even Delta."

What don't you like about working at United Airlines?

"The Continental Airlines culture is gone. While there are many good people that work for Legacy United, a large majority of them are very bitter about past management, and it has carried over into some attitudes. It will be a long time, if ever, before that changes. There also seems to be a serious disorganization in policy and procedures."

What suggestions do you have for management?

"Communicate with us. We are adults. Don't just give us lip service. Take ques from Gordon Bethune. He was a man that got things done, and kept his promises. HE was respected by the entire Continental workforce. Morale is at an all time low."

Person You Work For 4 / 5 People You Work With 2 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Customer Service Representative

Do you have any tips for others interviewing with this company?

"Be yourself, although they are a strict company they want you to be a laid back individual because customers can be very irate."

Customer Service Representative
in Keller, TX

What do you like about working at United Airlines?

"The benefits as far as Medical and Dental. Vision and prescriptions still need work though."

Do you have any tips for others interviewing with this company?

"Find careers elswhere! There is no future in the Airline Industry anymore..."

What don't you like about working at United Airlines?

"United abuses it's employees! Management is totally incompetent and job security is a thing of the past. United would just as soon contract out all of our jobs."

What suggestions do you have for management?

"Consider this. Happy employees equal happy customers. Which in turn enhances United's profits. Value your employees not treat them like step-children."

Average United Airlines Attributes by Customer Service Representative

Company Culture
1
Growth Opportunities
2
People You Work With
2
Person You Work For
4
Rewards You Receive
2
Support You Get
1
Way You Work
3
Work Setting
2
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