Working at Toll Brothers in Horsham, PA: 2 Employee Job Reviews by Real Employee working in Horsham, PA Area

"The team handles everything that pertains to the Toll infrastructure; operations, implementation, and design. While this presents a great opportunity for learning, there are just a tiny number of resources that are responsible for a rather large network. This consists of NOC duties, client incident tickets, turn-ups of WAN circuits, design and configuration of the MPLS network, and even video conferencing. In addition, management is abusive and very controlling; assignments and procedures are dictated. Frequent updates on progress are also required, and there is a good deal of focus on minutiae which creates great inefficiencies. Culture is still very old-fashioned; ITIL has not been implemented, and there is no steering committee in place. Changes to the infrastructure are solely made by the manager and decisions are often made verbally and impulsively, with little or any input from subordinates. Very little transparency; management is very secretive and underhanded. A good deal of in-group favoritism in place. Those that are part of the in-group are secretly invited to key meetings and are assigned to more interesting projects, while members of the out group are perceived to be inferior, given mundane assignments, and therefore marginalized. The environment is cutthroat and has little empathy for their employees. Expect to put in long hours."

What do you like about working at Toll Brothers?

"I like the many resources for information, and working with the movers and shakers of their industry. I like the knowledge base of the people. There is always someone to go to for best answers and understanding."

What suggestions do you have for management?

"I would suggest better communication, and the offering of suggestions on where you may need to improve your work."