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Industry: Telecommunications · HQ: Bellevue, WA · https://www.t-mobile.com

Working at T-Mobile in Fort Lauderdale, FL: 3 Employee Job Reviews by Real Employee working in Fort Lauderdale, FL Area

Browse T-Mobile Reviews by Job Title →

On average, employees in Fort Lauderdale, FL at T-Mobile give their company a 3.6 rating out of 5.0 based on 3, whereas overall Average Rating of T-Mobile is 3.9 out of 5.0 based on 352 T-Mobile Review Ratings. The happiest T-Mobile employees in Fort Lauderdale, FL are Resource Planning Managers submitting an average rating of 4.3 and Customer Care Representatives with a rating of 4.0.

31%
44%
16%
8%
1%
3.9
Average Rating
(based on 250 T-Mobile Review Ratings)

Ratings by Category

Company Culture
3.9
Growth Opportunities
3.4
People You Work With
4.4
Person You Work For
4.0
Rewards You Receive
3.8
Support You Get
3.8
Way You Work
4.0
Work Setting
3.8
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Analyst Intern
"Worked here as an Intern. A great place to be at as it's not just work but there's a lot of fun in the floor. Met CEO three times in three months and he is a delight to have a conversation with!"
Posted 10 years ago in Bellevue, WA

Working at T-Mobile in Fort Lauderdale, FL: 3 Employee Reviews

Customer Care Representative
in Fort Lauderdale, FL

"Good experience, learn how to handle customers even when thry are very upset"

What do you like about working at T-Mobile?

"Good Experience, learning new systems, handle customers. Able to get bonuses"

Do you have any tips for others interviewing with this company?

"Be open to give opportunities to learn and grow, even if future employee doesn't have experience"

What don't you like about working at T-Mobile?

"Schedule, We have to change schedules every 6 months, to much pressure"

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Resource Planning Manager
in Fort Lauderdale, FL

"6 years as a Resource planning Manager for the Fort Lauderdale Call Center."

What do you like about working at T-Mobile?

"The opportunity to implement my ideas to create a better department"

Do you have any tips for others interviewing with this company?

"be honest! and be yourself. Ensure that you also have people skills."

What don't you like about working at T-Mobile?

"Company was great. New vision changed the quality of customer service to sales. Great idea, but we shouldn't have lost the essence of a good service."

What suggestions do you have for management?

"Teach them, guide them, and let them do their job... But be there to ensure it gets done."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5

Company-Industry Rating Comparison

3.9
T-Mobile (352)
4.5 Highest Rated in this Industry is Adtech (8)
2.2 Lowest Rated in this Industry is Blue Fountain Media (8)
3.8 Average of All Companies in this Industry (13,152)
Customer Service Supervisor
in Fort Lauderdale, FL

"Five years ago was so fun, not anymore"

What do you like about working at T-Mobile?

"It used to be fun, not anymore. Low morale nationwide."

Do you have any tips for others interviewing with this company?

"As of Q2 2012 they are closing many call centers and stores and positions"

What don't you like about working at T-Mobile?

"Previous CEO was very people oriented but made poor critical decisions in terms of corporate strategy. For example: saying NO to the IPhone when it was offered to them, changed the value company proposition to stick together, which failed completely. Not reacting fast to the growing competition of small companies like Metro.Now the new CEO has to make dramatic changes to the structure."

What suggestions do you have for management?

"LISTEN TO THE BOTTOM LINE employee, be more customer oriented, the customers are very dissatisfied."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 4 / 5

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