teleNetwork: Latest Job Openings, Reviews and Ratings & Profile wise Salary Distribution

teleNetwork Careers & Info

Current CEO: Anthony Herrera

Status: Actove

teleNetwork provides technical support services to businesses in the telecommunications, managed services, and technology consulting sectors. The company provides services on an outsourced basis. teleNetwork was founded in 1993 and is headquartered in Austin, Texas. The company employs technical support representatives at its Austin location and on an at-home basis. Sales professionals and administrative staff work out of the company's main office.

Technical support representatives are responsible for providing technical solutions and troubleshooting services to customers. Working at teleNetwork provides individuals in technical support roles the opportunity to broaden their knowledge base in this field. Technical support representatives may work specifically on the behalf of one client company or may provide a wide range of support services across clients or brands. They are generally required to have some background in technical support and customer service. Technical support representatives who wish to work out of their homes are generally given the opportunity to do so. Representatives who are bilingual or who are willing to work late-night shifts receive incentive pay.

Sales professionals with a strong understanding of the industry can forge stable teleNetwork careers. Sales professionals work out of the company's main office in Austin. They are responsible for a set geographic territory and may be required to travel heavily. Sales personnel are responsible for identifying potential business clients. They cultivate relationships with prospective clients in order to sell the company's services. Some sales professionals may be asked to work as account executives. Account executives are responsible for managing client relationships. Individuals in these roles receive commission in addition to their base salaries.

Administrative staff at teleNetwork support company executives and sales staff on a daily basis. Some administrative employees are required to screen client calls and direct them to the appropriate party. Administrative professionals also provide a nominal level of support to technical support representatives working out of home offices.

The teleNetwork culture values dedication to personal growth. The majority of employees are offered ongoing training opportunities. Most employees are able to attend training seminars either in person or over the Internet. They are expected to develop their knowledge of the technical support field. Eligible employees receive a teleNetwork benefits package in addition to their base pay.

Qualified employees receive medical insurance and can opt to buy into dental and vision coverage. They can accrue paid time off. Technical support representatives receive holiday pay when working on a handful of federal holidays throughout the year.

What jobs pay the most at teleNetwork?

Director of Business Development is the highest paying job at teleNetwork at $99,000 annually.