87 Team Manager Reviews
Team Managers give their job an average rating of 3.7 out of 5.0. The Team Managers happiest with their jobs are employed by Sears with an average rating of 4.5 while the Team Managers least happy with their jobs work for Xerox with an average rating of 1.5.
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"The job is an easy one - there are great people, and it is so easy to connect with them. Problem solving was my favorite part of the job. If the idiot area managers and call center director were replaced by leadership that possessed real talent, not the incompetence that they show - the place could be a great career choice."
"Working with quality employees."
"I didn't love or hate the work I did in my role."
"Being a part of something to help customers achieve their financial goals."
"As a team manager I like working with others and finding solutions to problems. However, as a team manager, I got no support from my superiors and my requests for assistance or resources were never acknowledged."
Please give us a one liner to describe this review.
"Sadomasochism at its finest."
What do you like about working at AT&T?
"They pay me. I can afford to eat and feed my family."
Do you have any tips for others interviewing with this company?
"RUN! Run like the wind! Do not even attempt to work at the Davenport Call Center unless you have suicidal tendencies."
What don't you like about working at AT&T?
"What can you like about a micromanaging electronic sweat shop that doesn't care about any of its people, only its profits"
What suggestions do you have for management?
"Hire new people. Promote those you are keeping down. Get rid of your director in Davenport. Fire half of the AM's. TRUST YOUR PEOPLE TO DO THEIR JOBS!"
Please give us a one liner to describe this review.
"Devoted hard workers are unrecognized, underpaid and overworked."
What do you like about working at AT&T?
"I get paid to show up there. The benefits are good. Managers have flexible sick time available."
Do you have any tips for others interviewing with this company?
"Don't work at the Davenport Call Center. Unemployment is less stressful than this place. I KNOW."
What don't you like about working at AT&T?
"Where to begin. Imagine an 80-hour workload compressed into a 40-hour week, in which you are still held accountable for not completing your work! For a customer service organization, there is absolutely no time devoted to the employees - only to performance metrics and process. The only people who like their jobs at this location are sadomasochists."
What suggestions do you have for management?
"Look at how other call centers operate. Many call centers at AT&T have people that adore working there. Find out what they are doing differently and incorporate it! Fire the director. Quickly. Swiftly. Severely. That person has no place in customer service."
Please give us a one liner to describe this review.
"Mind numbing at best"
What do you like about working at Novinium?
"Recieving a weekly paycheck is a nice thing these days."
Do you have any tips for others interviewing with this company?
"Have a catchy name, they seem to hire people with unique names here.."
What don't you like about working at Novinium?
"In short, mid management personal. My direct manager has a serious lack of basic management/business skills."
What suggestions do you have for management?
"Seriously think about who you promote, just don't promote someone because they have worked here the longest."
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