Working at Sykes in Sumter, SC: 1 Employee Job Reviews by Real Employee working in Sumter, SC Area

"It's a contact center. The shifts are normal shifts, The work is all inbound phone calls from customers that have questions personal finance products for a major banking institution. The environment is a normal contact center, Some of it can be toxic, some is positive. The most part of the toxicity comes from phone agents that are upset about a call, or calls they took. The resources that are available are thorough. The training is sufficient, so long as you put in the effort to learn the material. Like any other position, you get out of the position what you put in. The pay is a bit low, however it's the only major contact center in the area, so Leadership can set the pay-scale. The benefits packages that are offered, seem to be in line with other benefits packages that are available in the state. Leadership will really sell new employees on internal promotion. The truth is that while promotion does occur from within, the available positions for that internal promotion are limited. When promotion becomes available, management looks at all of your statistics first, then they'll go into interviews sometimes. Sometimes this process is "fixed" as they will hire from within without going through an interview process. All in all, not a terrible place to work if you can handle calls and work with other people. You will get out of the job what you put into it."