Sykes Enterprises Employee Reviews for Anonymous Employee

"I was released last year because of the direction the business was going. It was stated that the new line of business could not support the number of people anticipated. I believe that there was more to it than what was discussed due to my ADA requirements."

"I've worked at Sykes for about 6 months now and I am thoroughly pleased with its culture, training programs and management style. The flexibility and ability to work remotely breeds satisfaction and a willingness to exceed."

"This was the worst job I’ve ever had. There was no opportunity to move up within the company, micromanaging was the WORST. They paid “TL’s” about a dollar more than the regular agents, who in return took that $1 to the head and thought they were the CEO of the company. If the job couldn’t get any better, we were contacted by HR basically saying “hey, we don’t know if you will have a job in the next month and a half, but you’re more than welcome to APPLY to other positions with other clients within our site. Over 300 workers had NO CLUE if they were going to be able to feed their family, pay rent, or even be able to SURVIVE after they changed clientele. It’s horrible. Once the change took effect, we were doing TWICE THE WORK, for a dollar increase in pay. ($12 total). I suggest you look elsewhere because this company definitely doesn’t care about their employees. and don’t get me started on their “benefits” and the ability to move up. It’s dead in a job with TERRIBLE MANAGEMENT."

"Extremely stressful environment they say they will work with you with your anxieties but that's a lie. When you have chronic asthma and employees keep vaping at their desk or bathroom in your lungs close you get sent home which is good but then later you get written up for not being there. At one point they blamed me for claiming I have asthma and told me that I was false for saying that I have it. I showed them my inhaler that I have to carry on my side and they said that was not enough so I had to get a doctor's letter stating I did have asthma and my supervisor drifted up in my face and told me that I'm a piece of crap for claiming I have asthma . I had a coughing fit while on the phone because someone beat again and my supervisor yelled at me and told me to cut it out or to do something about it. I was on the phone with the very sweet customer and they felt really bad for me. They do not keep their word they interfere with religion and family. Promised bonuses were never given. Management doesn't know if they're coming or going and they are very mentally abusive. Receiving phone calls 2 am on your house phone from a supervisor harassing you at your house is not good. I had nothing but High remarks and high reviews for customer satisfaction but Sykes still did not appreciate you. They didn't care about the customers or you. All they are concerned about is how much money they can get in their pocket. They keep your bonuses. They pocket you are bonuses. One of the supervisors I got along with told me that information. Trust me they left because they didn't like how we were all being treated. Always went to someone trying to get help trying to make things better and also going to human resources. Most of the time Human Resources is not available and when you tell them that they chew you out for being a liar and then your supervisor yells at you on top of their lungs for not being at your desk because you went to HR or the bathroom. There is more issues......"

"Sykes Enterprise is worldwide call center to help bank of America and satisfy their customer"

"Great atmosphere, and great leadership! I love this company"

"Ready set typing my opinion, the company has lots of options for jobs, mine is just one and they definitely believe in "carrot dangling" in my program, which gives no benefits as it's not a "sykes" job so I do get insurance etc. but no sick days or pto, and wages are a joke for what is expected."

"I enjoy working at Sykes."

"Worked for Sykes a little of a year, do not like the work but coworkers are fun to be around. Supervisors threaten your job if you do not do what they want you to do which is not work related. You have to be friends with management to get promoted, they do not look at skills or experience."

"I've worked for this company and its the worst experience ever throughout my job working history. You have so-called team leaders and supervisors who hides behind customer care representatives when called upon because they want you to do their dirty work (so called policy). Very, very bad company to work for that promises you great benefits but you never see them."