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Sykes Enterprises Employee Job Reviews in the United States

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On average, employees at Sykes Enterprises give their company a 3.6 rating out of 5.0 - which is 8% lower than the average rating for all companies on CareerBliss. The happiest Sykes Enterprises employees are Customer Service Representatives submitting an average rating of 3.4.

21%
38%
31%
7%
2%
3.6
Average Rating
(based on 42 Sykes Enterprises Review Ratings)

Ratings by Category

Company Culture
3.6
Growth Opportunities
2.9
People You Work With
4.3
Person You Work For
4.0
Rewards You Receive
3.1
Support You Get
3.5
Way You Work
4.0
Work Setting
3.7
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Software Engineer

"Watch Your Back"

What do you like about working at Sykes Enterprises?

"co-workers very helpful"

What don't you like about working at Sykes Enterprises?

"management not open to constructive suggestions"

What suggestions do you have for management?

"don't think you know more than your more-experienced employees"

Documentation Specialist

What do you like about working at Sykes Enterprises?

"Great direct management, great HR staff"

What don't you like about working at Sykes Enterprises?

"Management changes, loss of VP on project"

What suggestions do you have for management?

"do not outsource"

Company-Industry Rating Comparison

3.6
Sykes Enterprises (50)

4.8 Highest Rated in this Industry is Right Direction Crisis Intervention (5)
2.0 Lowest Rated in this Industry is Wave2Wave Communications (10)
3.6 Average of All Companies in this Industry (10,807)
Systems Administrator

"Great place to work"

What do you like about working at Sykes Enterprises?

"They helped me with my personal business developement and building my current skillset."

What don't you like about working at Sykes Enterprises?

"At the time of working for them they did not have a good set career path for the IT path. I know that they have since altered and are continuing to work on that developement for the IT department of the company."

What suggestions do you have for management?

"I think they did not have any major areas to change as far as the company operates."

Performance Engineer

"Sykes is a contracting firm who placed me at IBM which is an excellent place to work."

What do you like about working at Sykes Enterprises?

"The IBM contract was excellent."

Do you have any tips for others interviewing with this company?

"Get the best rate you can."

What don't you like about working at Sykes Enterprises?

"Managing hour reporting was fraught with the possibility for errors."

What suggestions do you have for management?

"Insure the contractor reports hours to the contracting company and Sykes using the exact same form."

Customer Service Technician

"Great if you like being yelled at on the phone."

What do you like about working at Sykes Enterprises?

"Comfortable air-conditioned environment, had my own cubicle after training."

Do you have any tips for others interviewing with this company?

"I wouldn't suggest taking this job unless you love talking on the phone all day, have strong people skills, and are good with computers."

What don't you like about working at Sykes Enterprises?

"Too much training, really slow and buggy software for data handling, dealing with customers who redirect their anger to you regularly."

What suggestions do you have for management?

"Get a completely new program to manage calls, only accept clients who have a good reputation with their customers. Provide new employees some time to adapt to talking so much to prevent sore throats."

Team Manager

"first place I started working in the call center business.. this set my foundation.."

What do you like about working at Sykes Enterprises?

"Great place to start out and I learned so much there."

What don't you like about working at Sykes Enterprises?

"Pay"

Technical Support Coordinator

"Fun, Exciting place to work"

What do you like about working at Sykes Enterprises?

"It was relaxed environment. Supervisors were knowledgable about the applications that we support. There was also some room for advancement."

What don't you like about working at Sykes Enterprises?

"The fact that after they advised us that we did not have to worry about our jobs we were released. This was in a two week span."

What suggestions do you have for management?

"I would hope that they could a little more honest with their employees."

Customer Service Representative

"This is a good venue to future employers as they would know what the job seekers really look for in a company."

Technical Support Representative

"Sykes Asia is the best company so far that I have been employed with."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Representative
Person You Work For 3 / 5 People You Work With 1.1 / 5 Work Setting 4 / 5
Support You Get 1.2 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 1.3 / 5 Way You Work 4 / 5
Chief Engineer
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4.4 / 5
Support You Get 3.9 / 5 Rewards You Receive 3.5 / 5 Growth Opportunities 3.5 / 5
Company Culture 4 / 5 Way You Work 4.5 / 5
Technical Support Representative

"For the first I am coming to work not for the money but for my friends in the office."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Systems Administrator
Person You Work For 4.8 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 1 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5
Center Director
Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4.1 / 5 Rewards You Receive 4.2 / 5 Growth Opportunities 4.1 / 5
Company Culture 4.5 / 5 Way You Work 4.5 / 5
Customer Support Engineer
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4.4 / 5
Company Culture 4.6 / 5 Way You Work 5 / 5

Sykes Enterprises Reviews FAQs

Is Sykes Enterprises a good company to work for?

Sykes Enterprises has an overall rating of 3.6 Average Rating out of 5, based on over 42 Sykes Enterprises Review Ratings left anonymously by Sykes Enterprises employees, which is 8% lower than the average rating for all companies on CareerBliss. 90% of employees would recommend working at Sykes Enterprises.

Does Sykes Enterprises pay their employees well?

Sykes Enterprises employees earn $33,500 annually on average, or $16 per hour, which is 49% lower than the national salary average of $66,000 per year. 20 Sykes Enterprises employees have shared their salaries on CareerBliss. Find Sykes Enterprises Salaries by Job Title.

How satisfied are employees working at Sykes Enterprises?

90% of employees would recommend working at Sykes Enterprises with the overall rating of 3.6 out of 5. Employees also rated Sykes Enterprises 3.6 out of 5 for Company Culture, 3.1 for Rewards You Receive, 2.9 for Growth Opportunities and 3.5 for support you get.

What is the highest paying job at Sykes Enterprises?

According to our data, the highest paying job at Sykes Enterprises is a Business Intelligence Engineer at $126,000 annually. Browse Sykes Enterprises Salaries by Job Profile.

What is the lowest paying job at Sykes Enterprises?

According to our data, the lowest paying job at Sykes Enterprises is a Computer Technician at $16,000 annually. Browse Sykes Enterprises Salaries by Job Profile.

What are the pros and cons of working at Sykes Enterprises?

According to reviews on CareerBliss, employees commonly rated the pros of working at Sykes Enterprises to be Company Culture, People You Work With, Person You Work For and Rewards You Receive, and cons to be Growth Opportunities.

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